The advent of companies like Airbnb and the growth of the "sharing economy," have undoubtedly changed the hospitality industry. The question we should be asking, however, shouldn't be about if this change is simply a fad and when it will end, but rather how more traditional hotels can fit into the evolving landscape. Jackson Thilenius, principal at Retail Design Collaborative, explores how smart hospitality brands are keeping up. From boutique hotels born from giants like Hilton and Mariott to "poshtels" and out-of-the-box loyalty programs, this article offers insight into what will differentiate a successful hotel from one that will soon be forgotten. READ MORE

Significant shifts on the world stage continue to drive a widespread yearning for personal development and transformational experiences. This article examines elements of social and global change, how to structure savvy returns on investments and weigh in uncommon, high-demand hotel spa and wellness overlays to serve the increasing inevitability of development. This article also highlights how the rise of wellness-driven hospitality ties to an impetus based on personal development, instituted on the mainstays of self-help philosophies with an ever-increasing demand for transformational services, higher quality of life, and physical and emotional well-being. READ MORE

Is your hotel website accessible to those with disabilities? If you don't think this will impact your property, think again. More than 800 federal lawsuits claiming lack of website accessibility were filed in 2017, including many against hospitality companies and hotels. Christine Samsel and Jonathan Sandler, shareholders at Brownstein Hyatt Farber Schreck, dive into what the Americans with Disability Act (ADA) has to do with websites and why the hospitality industry is particularly susceptible to individuals filing claims against them. READ MORE

Still worried about leadership potential and the quality and value of the talent in your pipelines? There is no escape from the challenges posed by on-going skills shortage and our attempts to maintain a credible talent focus as we navigate our way through the demands of an ever-changing HR landscape. Talent management is still a top agenda item for business leaders, as they flex approaches to try to secure and retain the talent needed to sustain operations and to ensure continued success. These efforts are considered necessary to counterbalance the impacts of constant change across societal, economic and demographic contexts. READ MORE

Over the past 20 years, the workforce has changed dramatically. The evolution of the consumer landscape and employee demographics have resulted in a complete shift. In the service sector, however, the best companies know that one thing has not changed: the reality that you cannot succeed in the marketplace unless you first succeed in your workplace. People Report was founded in the mid 1990's by a group of chain foodservice companies that were tired of guessing what good performance looked like. Through benchmarking their employee metrics, these companies were able to establish more value within their organizations and within the community. READ MORE