How do guests want to interact with your brand? It used to be we focused on feedback from the guest after they departed to correct any issues before they told friends and family at gatherings. Then it changed to capturing their feedback before departing so they didn't go home and post unfavorable reviews on social platforms and travel review sites. Now of course, with more mobile, technology-minded guests, they can post feedback instantly, perhaps before they've had a chance to understand the entire situation. All the more the reason why hotels and resorts today must be incredibly responsive, in real-time. READ MORE

The bells and whistles of Connected Room devices are hard not to notice. There are machines literally calling out to you by name. The clamorous attention is well-deserved as the technology has immense possibilities for functionality, ease of use, and work efficiency. But how can your hotel keep from investing in shiny promises that don't deliver or are destined for a museum slot next to the Betamax player? Follow these key adoption practices to get the most value from Connected Room and 'wow' guests with new technology. Connected Room technology is here, and it won't be long before it becomes a guest expectation. READ MORE

As technology improves, hotels must often re-assess their current technology to see if it stacks up to their needs and to the competition. A common example is switching from a premise-based PMS to a cloud-based system. Taking advantage of the increased revenue opportunities and savings that come from modernizing your hotel management software is essential for any size property. If it's time to upgrade your PMS, you may have a list of questions for any vendor you consider. Here are the answers to some of the top questions hoteliers should ask before switching to a new PMS. READ MORE

Going mobile isn't just for hotel guests. Mobile technology has rapidly grown into the perfect solution for the busy hotelier. Mobile-powered hoteliers have the freedom to get out from behind the computer screen to interact with associates and guests, while still feeling connected to the continuous flow of data that is critical in making informed decisions that contribute to a hotel's success. And when it comes to organizing and making sense of big data, smart back-office service providers are developing mobile tools to simplify the process of managing hotel operations and putting financial data in the palm of your hand. READ MORE

At the heart of the hospitality industry's tech-driven evolution, one truth remains: customer service reigns. The challenge for hotels, then, becomes navigating the current of mobile technology to keep up with the demands of today's modern traveler while bridging the gap between hotel management, staff and guests - all in the name of white-glove hospitality. Increasing guest satisfaction doesn't start with the guest, but rather the internal players that shape the guest experience, whether they're guest-facing or not. Today's travelers operate in real-time, so your teams should too. READ MORE