Providing a safe and healthy workplace is not only required by the Occupational Safety and Health Administration (OSHA), it is also essential to protect a hotel and its employees from the negative repercussions of work-related accidents and illnesses. As a hotel owner or manager, it is important to maintain a safe work environment to protect employees and better control related costs. This article explains what to do before, during and after a workplace accident, as well as actionable steps hotel executives can take to create a safe and healthy work environment for all employees. READ MORE

Do you know how to read a balance sheet and know the value of your hotels assets, liabilities and equity? Can you analyze an income statement as to its profit, revenues and expenses? Do you collect credit card charges on a timely basis? If you answered no to any of these questions, you are at a distinct disadvantage from a financial perspective. This article will explore the financial red flags that creep up on you that can be monitored and controlled before disaster sets in and therefore is too late to take corrective action. READ MORE

Women are integral players in the hospitality and tourism industry as they make up more than half of the professionals in both academia and industry. And yet, there is a glaring disparity regarding the representation of women in managerial and executive roles in this field. There are many reasons for this gender gap including the ways in which promotions are handled, leadership styles and representation, a dearth of sponsor and mentors, and a lack of work-life balance. However, there are many ways to combat these issues, facilitating the growth of qualified women in higher level positions in this industry. READ MORE

Corporate culture is an interesting phrase, as it is a noun that is hard to define, but somehow we know if our companies have positive or negative cultures. My colleagues at SHRM (Society of Human Resources Management) say this about culture,” Culture basically defines the proper way to behave within an organization.” But if employees disconnect from the training process because you have a negative learning culture, you will fail. For this article, I will give you my tips how to create a positive learning culture. READ MORE

Intentional design of your new hire's entry into your organization can be the thing that has the biggest impact on their experience and on your ability to retain them. The work is not over once you complete the recruitment process. This is actually where the real work begins. An onboarding experience that goes beyond introducing the new hire to their co-workers and the basics of their job can have long-lasting effects. A successful onboarding experience will have beneficial effects not just on your new hire but on your guests as well. READ MORE