Millennials are the largest generation in the American workforce. They were raised in a vastly different world than preceding generations. Millennials have arrived in the workplace and are actively changing how organizations are run. High millennial employee turnover saps us of the talent they bring and the training we've given them. Leaders are frustrated and not always confident in their ability to lead and retain millennials. So how can we reduce millennials turnover to leverage their skills and improve our own productivity? Stay Interview conversations conducted by leaders are the best solution. Stay Interviews are one-on-one meetings supervisors conduct with each individual employee to build engagement and retention…and to build trust. READ MORE

High-volume recruiting is about numbers, big numbers of open positions and candidates. It feels stressful and overwhelming because as recruiters, we know that sourcing and screening quality candidates take time and planning. This is challenging for a recruiter who not only has to follow a consistent process but also keep candidates and hiring managers informed and satisfied. So, how can you manage high-volume recruiting? I know what it's like to feel the pressure to fill jobs quickly—but you have hundreds of resumes to review and hiring managers are breathing down your back about finding someone yesterday. READ MORE

We have all at some point had to either hide the true emotion we are feeling or manage it, in order to create memorable experiences for our guests. While most hospitality professionals are particularly friendly people, we have all had that one difficult day when we had to put on a mask, go out there and fake being all welcoming and cheerful. We have also come to expect it as part of the job and with time we have become extremely proficient at it. That is probably the reason we do not hear hoteliers discuss “emotional labor” (the need to manage our emotions for our jobs with specific display rules). READ MORE

As we plow through the first quarter of 2018, the war for your top talent is well underway. Unemployment is below 5 percent. Employees have more options than ever for who they want to work for, as well as when, where and how they want to do the work than any time in history. The buzz on the streets from the HR world is: The gates are officially wide open. Which way will your employees run? As a hotel executive, are you prepared to win the war for the top talent? READ MORE

Impressions. Leads. Conversion. Bounce Rate. Hands up who is really obsessed in monitoring these social media quantitative metrics on a daily basis? Quantitative metrics tends to be the main priority when analyzing social media reach or success but there are some new key indicators and metrics that have been overlooked and can also be a key element for a successful hotel social media performance. Most hoteliers are constantly worried about the same old metrics and looking for benchmarks that can help them to monitor their performance successfully on social media. But what about qualitative metrics and sentiment analysis? Are they meaningful? Which ones to use? What can we learn from them? How can we measure them? READ MORE