No matter what advances are made in the technology, there is still a long way to go before the eRFP process can overcome its growing pains. There are no absolute certainties in how the platforms will adapt to provide a more elegant solution for today's problems. What is certain is the need for platform providers, meeting planners, and hoteliers to bridge the gap between efficiency and effectiveness. Staying on top of new features and updates by the eRFP platforms and taking the initiative to train our teams on proper eRFP etiquette is imperative to the advancement of this technology within the industry. READ MORE

Growth in travel and tourism continues to rise in conjunction with intergenerational lifestyles, shifting values and increasing wellness keynotes. Every generation has unique preferences and imperatives that set them apart and stick. Accounting for nearly half of the population, Millennials and Generation Z have considerable weight in the market share. This article examines perceived values vs. core values and the benefits of incorporating a multi-generational, multi-faceted approach to spa and wellness programming to enhance customer spend and loyalty. READ MORE

In the world of hospitality, the collection and use of data are the industry's game changers. We depend on data to deliver the differences that turn personal travel into opportunities to collect life experiences and unique memories, and to tailor personalized service; it's access to data that gives Millennials and business travelers efficient access to availability, price shopping and loyalty / reward points. But all data is not created equally. As I look across the kinds of information that we use to find and serve our guests, I see four distinct data types, distinguished by their method of manufacture… READ MORE

In hospitality, the measurement and management of productivity is hit and miss and miss again. Time and time again hotels are using ineffective measures to try and capture labor productivity measurements. It is important from the beginning to establish the goals for measuring productivity in your operations on rooms and food and beverage in your hotel. READ MORE

Hotel executives need to help their respective employees, as some of these individuals may have problems with drugs or alcohol. Creating a culture of trust is critical to assisting these men and women. Hence the need to find the right drug treatment center: A place with the credibility, resources and expertise to work with hoteliers, so employees can get the care they deserve to receive -- in a setting that exudes compassion and understanding. This approach is as indispensable as it is invaluable, because a hotel can only succeed with a strong and healthy workforce. This priority demands our attention. READ MORE