HOTEL BUSINESS REVIEW

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Alex Barros

Hotel sustainability involves adopting eco-friendly, socially responsible, and economically viable practices, using technology to boost organizational efficiency. Guided by ESG principles, hotels address environmental, social, and governance impacts. Maintaining sustainability requires ongoing policy updates, community partnerships, and stakeholder involvement. Challenges include initial costs and balancing luxury with sustainability, but the benefits include market expansion, improved brand image, cost savings, enhanced guest experiences, employee engagement, and long-term business sustainability. READ MORE

Danny Williams

Entertainment plays a pivotal role in shaping the guest experience. From live performances that create a sophisticated ambiance to recreational activities that cater to diverse interests, the entertainment offerings contribute significantly to guest satisfaction. As the hospitality industry continues to evolve, the emphasis on providing innovative and engaging entertainment options will remain a key factor in attracting and retaining guests. READ MORE

Robert Norton

Gaming is exploding in popularity, with new casinos opening across the country. With growing prevalence and popularity comes a corresponding surge in innovation with inspired modern casino environments. Leading developers are rethinking long-held assumptions about what casinos "should" look and feel like-and are infusing some of the best new design concepts and entertainment experiences into genuinely immersive gaming spaces. READ MORE

Alex Smith

Clean energy is at the core of the sustainability efforts for Legacy Vacation Resorts and they understand by removing their reliance on traditional power sources, they can greatly reduce their carbon footprint. Read on to find out more about how LVR measured, planned and completed their clean energy projects to date while looking ahead for a 100% renewable energy adoption company-wide by 2030. READ MORE

Derek Chew

The hospitality industry has been through an upheaval, and today it has to adapt to post-pandemic changes with a focus on digital strategy, safety, and online engagement to recover from financial and employment losses. Success requires enhancing e-commerce visibility, leveraging mobile-first approaches, AI integration, SEO, and social listening to meet elevated consumer safety expectations and drive conversions. READ MORE

Kenneth Heymann

Managing Change addresses the essential steps in establishing and managing a change process. The article starts with a discussion about why organizations pursue change and what they need to do to prepare a change process. It then walks through key steps and pitfalls to describe the process, essential roles of participants and key considerations to achieve success. READ MORE

Troy Dixon

Troy Dixon, General Manager at Central Station Memphis, explores the multifaceted charm of adaptive reuse hotels in this thought-provoking piece. By seamlessly blending historical authenticity with contemporary comfort, these hotels offer travelers a unique and immersive experience. The intersection of travel and history becomes a tangible reality, allowing guests to stay in transformed spaces and partake in the rich narratives embedded within the walls. READ MORE

Wendy Hansen

No longer a trend, branded residences are an important component of nearly every new luxury hotel development. To ensure a successful project from the outset, it is important to understand and plan for the structure that defines the relationship between the hotel and residences. This article discusses key legal considerations in the lifecycle of a hotel and branded residential development – from the initial framework, to operations and termination. READ MORE

Peter Dougherty

In the aftermath of another enchanting holiday season, Lightspeed's Peter Dougherty dissects the trends that illuminated the hospitality scene during moments of celebration and explores how these trends shape the future of hospitality. Indulgence takes center stage as premium ingredients such as caviar, lobster, and steak surge, signaling a cultural shift towards elevated, experiential dining during celebrations. READ MORE

Terrie O'Hanlon

Technology plays a critical role in ensuring properties can delight guests. The integration of technology across the property allows staff to offer an exceptionally customized stay that maximizes Return On Experience (ROE). The 'High 5 of High Return Hospitality' are five outcomes properties need to focus on achieving to ensure their technology is empowering their staff to create personalized, zero-disappointment guest experiences that maximize ROE. READ MORE

Kasia Russell

The benefits of a large hotel management company may seem obvious. However, when choosing a management company for your hotel, consider looking beyond the obvious and evaluating whether a more personalized and strategic approach is appropriate for your hotel investment goals. This article outlines the benefits of selecting a small hotel management company for the day-to-day operation of your hotel. READ MORE

Alexandra Mason

Human Resources and training director Alexandra Mason shares how South Shore YMCA transformed their L&D program with a game-based training and simulations platform. The transformation enabled her team to plan and create content more strategically and efficiently and unite a diverse workforce across a wide range of disciplines around the core mission of the Y. READ MORE

Cara Silletto

Why are employees unable to solve problems quickly and effectively today? In this article, discover why critical thinking has declined in recent years and how to revitalize it within your organization. Learn proven techniques to cultivate this essential skillset in your executives, property managers, and front-line staff. You can empower your team to tackle challenges with confidence, creativity, and innovation. READ MORE

David Sherwyn

In 1977 the Supreme Court held that employers' obligations to accommodate religion was so limited that anything that more than a de minimis effect on the business was an undue hardship and need not be provided. Under the new retroactive law, employers must provide accommodations unless there is a substantial cost. It will take decades for courts to provide guidance on what is "substantial." READ MORE

Stephanie Smith

Stephanie Smith emphasizes the challenge of maximizing revenue through online presence for hotel owners and operators. She discusses the complex landscape of online touchpoints influencing guests' booking decisions, including OTAs, social media, and Google. Stephanie highlights the need for a strategic approach, focusing on understanding market gaps, defining tactics aligned with hotel strengths, and addressing issues at different stages of the customer journey. READ MORE

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