Second to only the Millennial generation, Gen Z's are soon to emerge as the dominant consumers in the coming years. What drives them? Sustainability in all its forms. Hoteliers who plan and build sustainability into their offerings now will have a greater market share. Let's see if your hotel and sustainability marketing measure up to Gen Z's expectations. READ MORE

Hotels have been thinking about labor all wrong. The hospitality industry is built on human interaction, service, and a desire to exceed our customers' expectations. We achieve these goals through people-by recruiting the right ones, retaining them, and training them for the future. These facts have gotten mixed up in the chase for profit optimization and efficiency, and if we want to save hospitality's employment future, we must reframe the issue with its original context. It's about people, and how to serve them. READ MORE

Prevention of infectious diseases in hotels and restaurants is possible by following some simple steps. These include organizing the necessary training and education activities for customers and employees and using available resources effectively to ensure the health and safety of customers and employees. READ MORE

Behind the scenes of the polished hotel industry, a battle often brews between two crucial departments: marketing and revenue management. While both are indispensable cogs in the hospitality machine, the blame game they engage in can sometimes resemble a never-ending tennis match, with each side volleying responsibility back and forth. In this game there are no winners-only missed opportunities and lost revenue. Let's delve deeper into this conundrum and explore strategies for fostering collaboration rather than confrontation between these vital sectors. READ MORE

Artificial Intelligence (AI) is everywhere; online, in the news and entertainment and in business. This article is specifically targeted at hospitality and tourism in both business applications and education. The conceptual theme for AI is to help businesses be more efficient and productive while providing an enhanced guest experience. Wow, can AI do all that? AI is not brand new, but it is, relatively speaking, still in its infancy. This article will review and discuss different applications of AI in hospitality businesses and in the classroom and how it applies in the service sectors. READ MORE

With another year in the books Hoteliers are focused on the new year and their targeted actions to achieve 2024 budget goals. As we consider what the new year has in store for our industry there are a number of trends that stand out and are relative to our success that are worth taking a closer look at. READ MORE

Men say that they are well. But most certainly could be way better. The first ever Wellness of Men / Wellness for Men survey reveals the very insights of how men feel about their wellness. Men show significant changes in in their expectations and they are open to learn about and try new ideas that can make them feel better, be well – at home as well as during travel. This is time for the hospitality industry to take this opportunity and assist men to be better, be more well! READ MORE

The global wellness industry is ever-evolving with new trends in spa design and innovations. Spa trends, including more social experiences, a reconnection to nature and touchless technologies, are gaining traction as more people prioritize their physical and emotional well-being in a post-pandemic world. But can hoteliers turn the latest spa trends into sales and profits? READ MORE

In a breathtaking 5 days, ChatGPT amassed one million users, dwarfing Facebook's 10-month and Netflix's 3.5-year journeys, sparking an urgent call to action for hoteliers and ownership teams. The profound potential of ChatGPT for revenue generation and operations is undeniable, demanding swift investment in education and strategy. Seize the moment and master prompt crafting, AI agents, and more, lest competitors overtake you in this revolutionary shift. READ MORE

Traveler behavior has changed in recent years faster than we can anticipate. If the disruption from COVID taught us anything, it's that a reliance on traditional channels that we've historically depended on can be a threat to business. This shouldn't engender fear, but rather curiosity. Consider these six sales and marketing strategies to help accelerate your business and keep pace with changing travel behavior. READ MORE

Across Asia, tech-savvy consumers spend more time on their mobile devices compared to the rest of the world. Millennials and younger cohorts quickly purchase the latest consumer devices. This tech consumerism is powering a mobile revolution in hospitality, which is proceeding at breakneck speed. On the hotel management side, innovative apps are transforming the sector. Asia is the place to be. READ MORE

What an exciting time in the Hospitality Industry! The continued advancement of technology enables us to refine our revenue strategies to drive revenue and profitability. While there are many technological touchpoints in our industry and many aspects within each of those points several stand out as critical to our success. Demand Tools, Pricing Innovations and Global Information Systems represent a few of the resources we have at our disposal that are paramount to our success. READ MORE

Ideally situated in the heart of Fort Worth's Cultural District, The Crescent Hotel - debuting in latter part of 2023 - will boast more than 14,000 square feet of special event space across 10 unique venues, featuring a mix of indoor and outdoor spaces, perfect for galas, corporate meetings, special events and legendary celebrations. READ MORE

The hospitality industry is witnessing a shift towards digital transformation, with new tools like 3D and AI reshaping the group meetings landscape. Still, challenges like rising demand and costs persist. Technology-driven solutions that can help hoteliers include streamlined online bookings, centralized RFP platforms, and data-driven performance measurement. Leveraging these tools can ensure hotels thrive in the evolving group meetings landscape. READ MORE

Hospitality's is both a key employer and driver of innovation and entrepreneurship. Restaurants that were flexible and able to pivot and adapt to the demands of a pandemic market typically survived. Trends in food and beverage cut across a spectrum of topics that include flavors, spices, underutilized products, new products and new uses and more. Recovery pandemic themes like sustainability and eco-friendly continue to be part of the food and beverage scene and are here to stay. This article will review trends and what experts see as innovative on multiple fronts, including operational efficiencies and design, as well as the array of products. READ MORE