In 2018, a video of two Black men being arrested and removed from a Starbucks store in Philadelphia went viral and shined a light on bias in service establishments. This article examines the legal rights of hospitality owners to remove guests from the premises, how this incident reflects societal changes impacting those rights and steps to minimize the potential impact of bias when serving guests. READ MORE

The resorts at Frenchman's Reef, originally opened in 1973, were forced to close in 2017 due to extreme hurricane damage. In 2023, two brand-new resorts reopened onsite, debuting six restaurant venues designed by The Johnson Studio at Cooper Carry, who found a way to cohesively tie these spaces together while still maintaining individually curated concepts. READ MORE

The streaming media environment has made it more challenging for hospitality brands to reach and connect with consumers via traditional advertising. As commercials become less effective, major brands are turning to feature-length films, documentaries, and episodes as a new way to elevate their brand, gain new customers, and engage their customer base in a different way-with emotional, narrative storytelling. READ MORE

Fully staffing the hospitality industry post-pandemic hinges on upskilling to address a 500,000 person labor shortage. With 94% of workers more likely to stay if offered professional development, leading hotels are launching tuition-free education programs. Initiatives like Graduate Hotels' Academy illustrate the positive impact on retention and career growth these programs can have, while also enhancing customer experience. READ MORE

Discover the secrets to exceptional leadership and communication in the hospitality industry! Dive into this article exploring the vital role of strategic communication and behavior patterns in hotel leadership. Learn how effective communication, from top-down management to frontline staff and customers, fosters excellence and influence. Elevate your leadership skills and create unforgettable employee and guest experiences. READ MORE