Speaking of 'Spa', what's the first picture that comes to your mind? A relaxed, airy space next to the gym with an insignificant number of visitors mostly referred to as ladies walking in and out with white robes? This might have been true, a long, long time ago, but no longer applicable in today's luxury travel business. The truth is, spas are now playing an increasingly important role in securing more leads for luxury hotels and resorts. This is truly creating amazing new opportunities and exciting challenges for management in the business. READ MORE

Leaders in the hospitality industry face an ever-expanding list of priorities and responsibilities. It is widely accepted that revenue management is a critical component of any successful lodging operation and can no longer be ignored. The challenge for leaders today is that the practice of revenue management appears to be far too complex to manage effectively. Revenue management brings with it a multitude of opportunities and yet pitfalls also abound. So what should a business leader know about revenue management? The following is designed to provide you with some unique insights along with some tips and tricks to both managing and supporting the individual(s) you have assigned to this position. READ MORE

Meeting and conference rooms are an untapped source of revenue for hotels when it comes to wireless, and demand is on the rise. Meeting room wireless can help set you apart from competitors. It's also quickly becoming a must-have amenity, one that has to perform well - fast Internet speeds, easy to access, simple login (no multiple logins) no matter how many devices one user brings with them - to provide a great user experience. This is good news for the hospitality industry, as un-wiring your meeting rooms can create new revenue streams, boost your brand and give you a competitive edge. READ MORE

Each year, the spa industry is inundated with what's hot and what's not. Maintaining awareness of the growing spa and wellness concerns of your guests will help continue to shape and evolve your spa over time, but it's easy to get caught up in trends. As leaders in the spa industry, we need to examine which initiatives work with our particular needs, assets and, most importantly, our guests. This article looks to shed more light on how to make trends work for you and your spa. READ MORE

As the spa industry continues to grow, so do the spa trends and offerings which, given how spas have become an integral part of the hotel industry's customer experience, also translate into the hotel and hospitality scene. The challenge for the spa industry is to identify the shifts and opportunities available for business growth. For instance, spas are responding to the growing “mind, body and spirit connection” trend by incorporating more results-oriented treatments and experimenting with inspirational programming. As this shift toward healthy living is increasingly important to all types of guests and travelers, spas are beginning to shed their reputation as “pamper palaces.” READ MORE