The perception of the role of a salesperson is often inaccurate. This article explores why people will avoid poor salespeople who seem out for their own personal gain at every opportunity. But true salespeople who actually add value to the client interaction are priceless. Do your spa employees have the right tools to help them increase your revenues? Read how a few key questions can add to your top line. READ MORE

Ecotourism is reported by the World Tourism Organization to be the fastest growing market in the tourism industry. At least 35 countries with at least one unique environmental rating system exist and each with nuances and assessment methodologies specific to that country's climate, economy, building technology and culture. It has become environmental Babel. International hotel developers need a common environmental benchmark to evaluate properties. The development of standardized international rating tools and metrics is a critical next step in the maturation of environmental assessment. READ MORE

When a guest walks over the threshold from a hotel or resort to a spa, an additional layer of responsibility kicks in - or so it should. For nowhere is the guest's wellbeing more at stake than in the spa environment. This article outlines ethical best practices for spa owners and operators, addressing the need for conscious leadership and a commitment to promoting healthy wellness in a transparent way when presenting spa services, treatments and products to guests. READ MORE

The hotel industry, like the world around us, is in a constant state of change. Hoteliers have risen to the challenge of what is now the "new normal" - understanding every new trend, amenity, technology offering and process, all while maintaining maximum ROI and providing best-in-class service to guests. While understanding the multifaceted world we live in today is a must-the most important asset to any hotel is the same as it has always been: people. Having strong A-players on your team and creating a culture of success will do more for the bottom line than any mobile app, or high-tech renovation ever will. In the article that follows I explain why a strong staff is so critical and how to effectively engage them. READ MORE

There are a few guidelines that keep any society, household, company and team together in order to achieve a common goal. These are rarely talked about, or even written down, for the purpose of reference. But they are expected be known by everyone. These traits are also considered to be common sense behavior patterns for every human being. Under normal circumstances they are unspoken of and taken for granted, until some major upheaval shakes the foundations of these traits READ MORE