The recession has challenged companies to run a leaner operation. At the same time, customers' expectations for hospitality service are higher than before. Management shifts such burdens to employees, which cause employee resentment and a higher turnover rate. Proactive employers must act immediately to keep their top talent. This paper reviews several key human resource management (HRM) functions that affect retention management. Some innovative ideas of how companies manage employee retentions are also discussed. Conclusions are made to help hospitality companies develop effective strategies in retention management. READ MORE

Hundreds of thousands of young men and women were engaged in the wars in Afghanistan and Iraq. Those wars are now over; they served our country well and now they are back from the “Sand Box”. These talented young people are now ready, willing, and able to return to work. However many of these 20- and 30-somethings are finding it impossible to find work. READ MORE

Much ado has arisen in recent conversations regarding millennials in the workforce. Academics and lodging professionals agree that this new generation of workers will present both challenges and opportunities for the hospitality industry, if not for society as a whole. The savvy operation will take a proactive approach to understanding this labor pool, what challenges them, what inspires them, and how to advantageously harness their strengths. Those who postpone embracing these young workers will elevate the complexities faced when assimilating them into their organization. This article provides suggestions from academic research, trade publication reports, and industry leader testimonials as to how we will meet the needs of our next generation of staff. READ MORE

By 2020, it is expected the Millennials—a workforce of some 80 million strong--will comprise nearly 46 percent of all workers. This implosion is changing how business is being conducted. They are a study in contrasts. Tech savvy, smart and collaborative, they are also viewed as more self-centered, narcissistic and focused on their own careers than previous generations. What are Millennials looking for from their employers? This article takes a look at this question and offers some practical tips on how to attract, train and retain this new generation of workers. Understanding what makes them tick - and how to integrate them effectively in your multigenerational teams - can pave the way for a successful future workforce. READ MORE

It has become common place for organizations to use the words above to describe their workplace as a means to establish a competitive advantage. This is perhaps emphasized even more in the hospitality industry where service is a key differentiator from the guest perspective and the attitude and performance of employees is fundamental to the brand. However, how can a great employee experience be delivered considering the internal and external pressures and the continuously changing demographics and business climates? It has become increasingly difficult for Hotel Human Resources teams to navigate through this complexity when you consider technology, economic challenges and a multi-generational population. Perhaps, however there is an opportunity to keep it simple, to keep it human and to let that be the guiding competitive advantage. READ MORE