Data localization requirements are making it increasingly difficult for global hotel companies to manage as "one brand." Restrictions on data transfer impact a broad range of activities -from guest preferences to the use of group suppliers. This article will provide an overview of data localization requirements in key jurisdictions and offer strategies for global brands to navigate these challenges. READ MORE

With special servicing referrals and loan defaults increasing and the real estate lending market tightening, borrowers and their guarantors would be well served to familiarize themselves with the non-recourse carve-outs contained in their loan documents and guaranties to minimize the risk of unexpected recourse liabilities. READ MORE

Hotel operators work tirelessly to keep their clientele's information safe. The ever-changing laws relating to cybersecurity coupled with constantly evolving technology can make it difficult to keep up with best practices. This article discusses cybersecurity measures that hotel operators can put in place to protect their guests' data. READ MORE

Hotels, casinos and other organizations within the hospitality industry are responsible for housing clients' personal identifiable information such as full names, credit card numbers, home addresses and more. Creating and maintaining secure environments for client data is essential to prevent any potential cybersecurity threats as well as quickly responding to and overcoming any information breaches. READ MORE

Water, elixir of life, becomes even more critical in the realm of hospitality. Clean water is not just a convenience; it's a cornerstone of well-being. Contamination can lead to severe health risks, making impeccable hygiene an imperative, especially when the reputation and profitability of businesses are at stake. Unreliable hot water supply and warm water circulation can also deter customers from returning. READ MORE

The article on Fair Work Week (also often referred to as Predictive Scheduling) addresses the challenges encountered in retaining employees and recommends that hospitality organizations apply the principles of Fair Work Week laws to improve their appeal to employees and enhance employee retention. The article explains the core idea and discusses how hospitality organizations can effectively implement the approach. READ MORE

Governments and consumer advocacy groups are intensifying their scrutiny of deceptive pricing practices, including a recent California law banning the pricing of good without including mandatory fees or charges. "Resort fees" have been under fire for the past several years, with a long list of lawsuits brought against hotels over their use. Hotel owners must embrace transparency in their advertised room rates to avoid financial penalties, litigation, and consumer backlash. READ MORE

Recently, the NLRB has made significant decisions affecting employers and employees. Severance agreements with non-disparagement and confidentiality clauses are prohibited. Revised union recognition processes place greater obligations on employers. Employee rights in social media and email have expanded, while employee handbooks face stricter scrutiny. Prioritizing employee rights is crucial, but maintaining a balanced approach is essential for harmonious labor relations. READ MORE

All revenue streams in a hotel must be examined and re-examined on a regular basis to be certain that the hotel is deriving the maximum revenue possible from each stream. This of course includes food and beverage sales. The sale of alcohol beverages in a hotel is, of course, impacted by larger trends in the alcohol market. If a hotel is aware of the trends in the wider alcohol market and incorporates them into their operations, it is likely to maximize its sales from this important revenue stream. READ MORE

In their ongoing quest to differentiate guest experience, where should hotels look for 2024? Research overwhelmingly points to three emerging trends – business travel 2.0., the evolution of culinary travel, and wellness-led adventure – that will boom in the next few years. All offer hotels the opportunity to create uniquely distinct experiences based on a deep understanding of guests and what they need and value. Read on to learn more about these trends and ways your organization can embrace them. READ MORE

With hotel owners constantly looking for ways to increase guest satisfaction, integrating wellness into a stay is a great option for them to consider. This gives guests a wide array of amenities and benefits to staying at the hotel. These methods can also be investments that should also be considered because of the great ROI hotel owners can potentially get. READ MORE

The hospitality industry has become reliant on technology to enhance guest experiences, streamline operations, and manage reservations. However, this dependence on technology has made hotels a prime target for cybercriminals. In this article, we delve into why that is, how these attacks happen, what cybercriminals typically target, and what hotel executives can do to protect their establishments and guests. READ MORE

The hospitality industry has multiple legal issues to consider in terms of exposure, prevention of liability, compliance and more. As we are all aware, the business world has become increasingly focused on litigation and prevention with safety and security as a goal. This article will review current and potential hotel and hospitality sector legal issues and discuss what hotel companies and their leadership and staff can do to operate in legally effective and efficient ways. READ MORE

Religious sensitivities are an important element that shapes our daily or lifelong decisions. Although it is not seen in statistics how our religious sensitivities affect our accommodation and dining decisions, many people in the world still eat, drink, or carry out other daily activities as their religion allows. Understanding the religious sensibilities of individuals helps us understand their service expectations. READ MORE

Guests are craving more than the typical luxury hotel - they long for a unique, immersive experience that tells a story about the local community and area they're traveling in. Using the local environment, history, culture, and people as the design's foundation, this approach enriches the guest's stay, giving them a taste of what it's like living in the destination. READ MORE