Mobility is only going to continue to grow and the number of devices guests bring into our hotels is only going to grow as well. These devices will continue to depend on reliable and ubiquitous connectivity. Guest will expect that their devices will be able to connect inside your hotel without much hassle or user intervention. Guest have already started making decision on where they stay based on the connectivity they will have don't let this be the reason guests will not stay at your hotel. READ MORE

The recent rise in the BYOD trend, presents both an opportunity and a threat to today's hotel industry. By incorporating technology, hotels can provide extended customer service to guests before, during and after their stay with the simple use of an app. Service delivery is vital for all hotels and, when implemented and maintained correctly, mobile apps can certainly complement this. However, it can be daunting for hoteliers to stray from the traditional way of operating. But, if they don't, their competitors sure will... READ MORE

Benchmarking involves measuring your current practices and comparing them against your competition in order to identify, understand, and adapt the practices that are effectively being used by your competitors. Benchmarking represents a powerful mechanism for encouraging building owners to improve hotel water performance. READ MORE

As hotel spas have grown from the “nail salons” of the eighties to the “Medi-Spa” of today, they face new risks and exposures. Today's hotel must examine a wide variety of potential spa risks—from tanning beds and the smallest slip and fall to catastrophic medical malpractice or Legionella bacteria claims. It's essential to understand your risks, ensure you have adequate insurance coverage for each one and then implement a risk management program that will establish best practices to reduce the frequency and severity of losses. A safe environment will ensure your spa's relaxing luxurious experience will keep guests coming back for more. READ MORE

It's been said enough that “mobile” is a ripe landscape for travel marketers. Statistics abound detailing who, what, why, where, when, and how consumers are leveraging devices to plan, buy, experience, and share their travels. I don't think we need to revisit those statistics now, but what we do need to explore is how these new interfaces and resulting behaviors are opening up a new channel for digital marketing. This channel is a twist on traditional digital marketing (if such a statement can be made), which leverages the constructs of mobile websites and device-native applications for the delivery of targeted display advertising. READ MORE