A tremendous opportunity exists today for hotels and resorts to once again raise the bar and incorporate experiences crafted around trends that are presently driving the fitness industry. Today's best operators know that the lines between the commercial health club offering and the hospitality based fitness center are becoming increasingly blurred. In the world of fitness, two significant trends are driving the landscape by which new facilities are born, and existing spaces re-imagined: Functional Training & Technology. Together, these two factors are powering the emergence of socially driven exercise and virtually guided training sessions that are shaking the landscape of nearly every aspect of the fitness industry. READ MORE
HOTEL BUSINESS REVIEW
July FOCUS: Hotel Spa
Hotel Spa: Measuring the Results
This month's feature articles...
Travel and tourism remains one of the world's largest industries, representing over 10% of global GDP and forecasted to grow 3.7% in 20179. Wellness Tourism, or travel associated with the pursuit of maintaining or enhancing one's personal wellbeing, is growing twice as fast as the overall sector, and exists at nearly a $600 billion global enterprise. In her annual contribution to the Hotel Business Review, Mia Kyricos, an expert in wellness-driven hospitality, gives us the status of the wellness tourism industry as we know it today, as well as a glimpse of what new opportunities exist on the horizon. READ MORE
Properly operated hotel spas provide an owner the opportunity to boost property profits while driving additional value through the implementation of robust Social Media and Public Relations programming, and the sale of incremental, attractive room packages. The question is: are you providing your spa with the support and experience necessary to achieve these objectives? Unfortunately, it is all too common for Hotel Spas to be under-performing in some, if not all, the above categories. If that is the case, a spa asset manager may be a worthwhile investment for your property. READ MORE
At Viceroy Zihuatanejo, in 2015, I began forming a new vision for our resort spa to help guests achieve true wellness. I knew we needed to offer much more than just providing traditional spa treatments and services because achieving true wellness would require a resilient attitude and rejuvenating lifestyle to help balance our guests' physical, mental and spiritual energy. In other words, true wellness encompasses an on-going vibrant, stress-reducing way of living that leads to happiness and contentment. I also realized that just dispensing healthy facts would not necessarily lead guests to adopt healthier, wellness-oriented lifestyles. Instead, guests seeking wellness would need to feel inspired and empowered as well as being educated. READ MORE
How many of us would admit that we are addicted to our screens? The need to be in the know is a habit that is hard to break. Parents, recognizing this addiction in themselves, and the effects on their well-being are increasingly concerned about the effect screen addiction will have on their children. To counteract this, parents are investing time and money in helping their kids develop better habits; this is where spas can play a key role. Encouraging children to connect with wellness for prevention ensures they grow-up with the knowledge and passion to remain in the best health. READ MORE
In the last decade, we have seen an increased willingness of hospitality and spa companies to cross geographical and cultural divides and move into markets outside of their traditional regions. It is really a function of and a result of globalization, which is impacting all business sectors. One geographical jump that seems to be getting a lot of attention these days is the Asian hospitality market. Big investors in the East are diving head-first into the Western wellness boom by buying landmark spa properties in the United States, recruiting top executive talent to lead their spa divisions in Asia, and integrating their traditional spa modalities with modern wellness culture. READ MORE
Many luxury, five-star beach resorts on the world-famous holiday island destination of Bali put their spa and wellness services and facilities as among their top features. Many also promote their spa and wellness features as ‘one-stop' retreat highlights, with all-round spa-and-stay packages available, tailored to cover the essentials, ranging from health-conscious dining (oftentimes with calorie counts and other nutritional aspects taken in), various fitness and recreational activities to be had on the resort grounds, with treatments at the resort's dedicated spa facility or onsite beauty clinics. The trends in spa and wellness have recently gone further with science-based aspects included. READ MORE
Wellness tourism not only drives revenue, it is a required service for any luxury property. Total revenue for the spa industry surpassed $16 billion in 2015 and is anticipated to exceed $20 billion by 2020. Further encouragement, a recent ISPA study showed that 56% of millennials have visited a spa within the last year; never have we seen a demographic so involved in wellness. Guests are savvier when it comes to healthy hotel concepts and hold higher programming expectations. Thus, as the hospitality industry commits to developing wellness platforms, the rewards of investing in guest health far outweigh the risks. READ MORE
Is wellness still attractive? Wellness providers need to look at developments in the wider healthcare (or medical) arena. There they will discover revived traditional healing approaches, cross-over services and treatments as well as new facility types which already challenge the wellness and tourism markets. Lifestyle medicine, longevity medicine and integrative health approaches will continue to complement, if not replace wellness services, and consequently spas... READ MORE
Hotel spas have come a long way, yet they haven't really gone anywhere. While the world around us has changed significantly in the last twenty years or so, the hotel spa has not. Spas have become a standard feature in most 4 Star and 5 Star hotels. Guests have come to expect a spa in these hotels. But does that mean they will use it? The numbers seem to suggest the answer is no - at least not like they used to. So, what is the Future of the Hotel Spa Business? Here's some thoughts for you to consider. READ MORE
Over the last ten years those of us in the spa industry have been embracing the Wellness Movement. Wellness has been the core value of spas for centuries, but hotel spas finally started focusing on it. Health benefits were highlighted and the old school pampering label was discarded. Menus were expanded, new and innovative services added and in some cases spas completely rebranded. This paradigm shift was made in the hopes of meeting our guests' growing demand for all things wellness. Now, however, our guests are asking us why and how. Why and how does wellness work? READ MORE
Today's hotels and spas must step up to meet the needs of today's more wellness-savvy consumer and stay competitive in the marketplace. Today's guests understand what aging and stress can do to their bodies, and they want to minimize the damaging effects caused by busy lifestyles. Increasingly mainstream awareness about holistic health and wellness needs has led to guests looking for spa and hotel experiences that provide a true circuit of wellness — a comprehensive experience that begins from the moment they walk onto the property and is intentional throughout their visit and helps them achieve their longevity and wellness goals.? READ MORE
When hiring a great spa director, and in my time, I have hired a few, you look for qualities that will lead to a successful business. Historically, those qualities include operational acumen, relentless service focus and the almost supernatural ability to motivate passionate spa types. We rely on our directors to run these business units yet their skill set may lean more towards nurturing than analytical. After all, it's rare to find a leader who does everything well. Being resourceful sure helps especially considering the data we have at our fingertips that can influence strategy and critical decisions, like price. READ MORE
Designing a Spa Menu can be considered the most important part of owning a spa. This one small bit of media can be the difference between an extensive amount of revenue, a large and dedicated clientele, and high employee morale, versus next to no revenue, no clients, and an unhappy team. The task may seem a daunting one, but once you are underway, you'll find creating your menu will not only be easier than you thought, but you'll have fun doing it. READ MORE
Science has been part of the spa, and the in-spa conversation for a long time. Indeed, you might say that the modern spa is built upon science and scientific arguments. The modern spa industry is built on science in that the very treatments, that were key to launching and to scaling this industry, originated in the many different “scientific pasts” that the modern spas of today lay claim to. Today these born-in-science treatments are synonymous with, and also iconic of, the spa. One such treatment is a beauty treatment, and another is a wellness treatment. The beauty treatment is medicalized skin care, and the wellness treatment is massage. READ MORE
Spas have been a revenue generating mainstay for resorts since travelling began. Resort and hotel spas make up only about 20% of the global spa market, and smart hoteliers know that the lucrative group market is not only a primary consideration in filling a resort's guest rooms, but it also is a significant contributor to the spa's revenue generating capacity as well. But just as important as it is for a resort to keep up on spa trends, unique challenges face a resort's spa business in the form of increased competition. If the rooms are not filled, available spa appointments go unreserved. READ MORE
Recent Features ...
June 2017
Sales & Marketing: Who Owns the Guest?
May 2017
Eco-Friendly Practices: The Value of Sustainability
April 2017
Guest Service: The Personalized Experience
March 2017
Human Resources: Inspiring a Journey of Success
February 2017