Editorial Board   Guest Author

Mr. Loch

Dylan Loch

Founder and President, Hotel Room Alerts, LLC.

Dylan Loch is the founder and president of Hotel Room Alerts, LLC. In this role, he serves as the chief operating officer and handles all business related aspects as well as all external communication and media relations. Hotel Room Alerts, LLC was founded in October of 2013 and has grown from 5,000 users in February of 2014 to over 11,000 users to date. It recently launched its services on mobile applications for both the Apple iOS and Google Android platforms. Prior the creation of Hotel Room Alerts LLC, Mr. Loch studied economics with a focus in business management and hospitality business at Michigan State University.

Mr. Loch can be contacted at 248-703-0704 or lochdyla@gmail.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.