Editorial Board   Guest Author

Ms. Moreno de Tejada

Alejandra Moreno de Tejada

Marketing Manager, Big Worldwide

Alejandra Moreno de Tejada is Marketing Manager at Big Worldwide, parent company of evolution Distribution. In this role, she is responsible for the lead generation and marketing strategies of the company. Passionate about all things digital and having experienced different areas in the industry, from on property room operations, communications in a renowned hotel chain headquarters to marketing in a hotel representation company and hotel technology provider, Ms. Moreno de Tejada has a very clear idea of what the gaps in the industry are and what innovation can help take the industry forward. Ms. Moreno de Tejada holds a Bachelor of Science in International Hospitality Management from the Ecole Hoteliere de Lausanne, Switzerland, as well as various specialised CIM and IDM qualifications.

Ms. Moreno de Tejada can be contacted at 44-0-20-7380-8590 or amoreno@ghotw.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.