Editorial Board   Guest Author

Mr. Presworsky

Eric Presworsky

Chief Technology Officer, Zhone Technologies

Eric Presworsky is the Chief Technology Officer for Zhone Technologies and oversees the technical operations and development of Zhone's Single Line Multi-Service (SLMS) architecture as well as next-generation Zhone product offerings the long-term product roadmap. Eric was a founding member of Zhone's engineering team in 1999. He oversees the development of the company's $50 million release test lab at Zhone's headquarters in Oakland, Calif. - where Zhone Technologies' products are still tested and evaluated before being released to customers. Eric has 21 years of experience working with carrier, hospitality and enterprise customers to design, build, deploy and manage world-class networks. Within his day-to-day responsibilities he also manages the product engineering, product management, technical publications and Global services and technical support teams at Zhone. He was instrumental in developing Zhone's Gigibit Passive Optical Network (GPON) come to market. Under his leadership, Zhone has shipped enough MXK hardware to support up to 15 million subscribers on Passive Optical Networks (PON) and deployed enough ONTs to create more than two million high-capacity broadband access points around the world. Eric is a thought leader in the telecommunications industry and has spoken internationally on the value of next generation fiber technologies, serving as an advocate for the industry as a whole. Prior to joining Zhone, Eric served as Assistant Vice President of Carrier Systems Development for Lucent Technologies Internetworking Systems Division, formerly Ascend Communications, Inc. Prior to Lucent, Eric also held numerous technical management positions at several leading telecommunications companies, including BellCore and XCOM/Level 3. Eric received his Bachelor of Science in Communications from State University of New York College at Buffalo and his master's degree in Telecommunications from the University of Colorado at Boulder. About Zhone Technologies Zhone Technologies, Inc. (NASDAQ: ZHNE) is a global leader in the fiber access market, serving more than 750 of the world's most innovative network operators. The IP Zhone is the only solution that enables service providers to build the network of the future today, supporting end-to-end Voice, Data, Entertainment, Social Media, Business, Mobile Backhaul and Mobility service. Zhone is committed to building the fastest and highest quality All IP Multi-Service solution for its customers. Zhone is headquartered in California and its products are manufactured in the USA in a facility that is emission, wastewater and CFC free. If your hotel could benefit from a lower cost of ownership, an upgrade to a highly secure and robust platform, fill out this complimentary cost analysis assessment for the POL solution that is right for you: [http://bit.ly/1J0UMZo][1]. [1]: http://bit.ly/1J0UMZo

Mr. Presworsky can be contacted at inquiries@zhone.com

Coming up in April 2020...

Guest Service: First Impressions Matter

Hotels spend large amounts of money on marketing their operation and brand, but sometimes they fail to remember that guest service is the lifeblood of their business. It is outstanding guest service that allows a hotel to create an amazing and lasting impression, one that will remain with guests far beyond the duration of their stay. In pre-internet days, first impressions were formed the moment a guest walked through a hotel's front door. These days, first impressions are created long before a guest arrives at a hotel property. They begin when a customer visits a hotel's website or social media pages for the first time. When a guest connects with a property online, they immediately form an opinion of the hotel. First impressions matter and because of that, a hotel website should be mobile-friendly with blistering fast speed; it should be graphically appealing; and it should provide visual representation of the kind of experience a guest can expect. It is also vital to engage the customer; to actively solicit and respond to guest feedback. When a hotel personally engages with someone, it is demonstrating to other customers that guest opinions matter, and that management is willing to go the extra mile to provide superior guest service. Similarly, when a hotel sends out personalized emails with satisfaction surveys attached, it demonstrates that management values guest feedback, so that service can be improved at every level. Additionally, social media messages can be sent out prior to a guest's arrival to learn more about them, so their visit can be personalized. It's the small touches and details that are most remembered and appreciated. The April issue of the Hotel Business Review will examine what some leading hotels are doing to cultivate excellent guest service in their operations.