Editorial Board   Guest Author

Mr. Morvant, Jr.

Irby Morvant, Jr.

General Manager, Hyatt Regency San Francisco Airport

Irby Morvant Jr. is the general manager at Hyatt Regency San Francisco Airport. A seasoned professional with nearly 30 years' experience in the hospitality industry, Mr. Morvant's knowledge and passion for hospitality is invaluable as he leads the hotel through a complete, top-to-bottom renovation planned for completion in summer 2016. Mr. Morvant boasts a 27-year tenure with Hyatt, serving in various sales and leadership roles at properties from coast-to-coast, including multiple Hyatts in Chicago, historic Hyatt Regency Cleveland at the Arcade, Hyatt Regency Boston and Hyatt Regency New Orleans. In 2007, Mr. Morvant was appointed regional vice president of sales based in Chicago, then moved into the role of general manager at Hyatt Regency Mission Bay Spa and Marina in San Diego prior to joining the team at Hyatt Regency San Francisco Airport. Mr. Morvant's passion for ensuring the quality of every touchpoint in the hotel inspires his entire team to contribute their talents to create a tranquil and holistic experience for every guest. He has a special enthusiasm for creating the type of restorative experience that surpasses guest's expectations of an airport hotel. A community man at heart, Mr. Morvant also serves on the boards of the Burlingame Chamber of Commerce and the San Mateo/Silicon Valley County Convention and Visitors Bureau. He graduated from University of New Orleans before being accepted into Hyatt's Corporate Management Training program. In his free time, Mr. Morvant enjoys exploring the South Bay peninsula with his wife and three children, trying various types of cuisine and doing adventurous outdoor activities.

Please visit http://www.hyatt.com for more information.

Mr. Morvant, Jr. can be contacted at 650-347-1234 or irby.morvant@hyatt.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.