Editorial Board   Guest Author

Mr. Pohl

Ron Pohl

Vice President Brand Management, Best Western Hotels and Resorts

Ron Pohl is senior vice president of brand management for Best Western® Hotels and Resorts and serves on the company's executive committee. Mr. Pohl oversees North American and Asia Operations and Development. In addition, he directs other key departments, including: Customer Care, Owner Relations, Revenue Management, Education and Training, Design and Supply, Member Services, and International Quality Assurance. Mr. Pohl joined Best Western in 2007 as vice president of operations. In that role, the 30-year hospitality industry veteran significantly improved revenue management systems, implemented new and innovative education and training resources, restructured departments to improve efficiency and enhance hotel support, and launched the industry-leading Best Western I Care® program. These positive changes have significantly contributed to record-high brand performance in the areas of RevPAR index and customer and owner satisfaction. Prior to joining Best Western, Mr. Pohl spent more than 20 years with Boykin Management Company, a respected hotel management firm based in Cleveland, Ohio. During his tenure with Boykin, Mr. Pohl spent 10 years as a full-service hotel general manager and earned awards for sales leadership, website development and outstanding customer service. He served in a number of senior-level positions in the areas of marketing, sales and revenue management, working his way up to regional vice president, and ultimately senior vice president of operations. Mr. Pohl's diverse hotel background comes from working with an array of hotel brands, including Choice, Hilton, Marriott and Radisson, and independent resorts and condo hotels. He currently serves on the board of directors of the American Hotel and Lodging Association and previously served on the board of directors for the Convention & Visitors Bureau of Greater Cleveland, as well as advisory committees for Marriott and Doubletree hotels.

Please visit http://www.bestwestern.com for more information.

Mr. Pohl can be contacted at 602-957-4200 or ron.pohl@bestwestern.com

Coming up in May 2020...

Eco-Friendly Practices: Creative Innovation

Being eco-friendly is no longer a fad. It is an urgent planetary need and hotels are actively doing their part to reduce their carbon footprint by implementing sustainable, green practices. In addition to the goodwill derived from doing the right thing, hotels are also realizing the benefits to their business. A large percentage of Millennials expect hotels to be eco-friendly and will only patronize those properties that are proudly conforming. Consequently, more hotels are realizing that sustainability is a key element in a successful branding strategy. In addition, going green can lead to a more profitable bottom line, as savings on electricity, water and cleaning materials can add up. Also, there are other advantages that come with being an eco-friendly business, such as government subsidies and tax and loan incentives. As a result, many hotels are finding innovative ways to integrate eco-friendly practices into their business. Geo-thermal energy systems, along with energy-from-waste systems, are being used to heat and cool the property. Passive solar panels, green roofs, natural lighting and natural ventilation strategies also assist in energy conservation. Low-flow water systems and plumbing fixtures make a contribution, as does eco-friendly hardwood flooring, and energy efficient televisions and appliances throughout the property. In addition, some hotels have implemented in-room recycling programs, and only provide all-natural, personal care items. One hotel has actually constructed a bee-keeping operation on their grounds. Not only is this good for the bees but the hotel also produces products from the operation which they sell. This kind of creative innovation also holds enormous appeal to guests. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.