Editorial Board   Guest Author

Mr. Patel

Sheenal Patel

Co-Founder and Chief Executive Officer, NVN Hotels

Sheenal Patel is a co-founder and Chief Executive Officer of NVN Hotels, named one of the nation's top hotel companies Hotel Management Magazine in 2015. In this role, Mr. Patel leads general corporate strategy and all efforts related to property management. He is also Principal of NVN Hotels' investment affiliate, Arbor Lodging Partners. Mr. Patel co-founded NVN Hotels in 2006 with high school classmate Mr. Bonthala Bonthala. Today NVN Hotels has grown to a leading hotel management company approved for management by Marriott, Hilton, Starwood and IHG, with a national portfolio of hotels and more than 500 associates around the country. The NVN Hotels team has a long history of providing strong leadership for hotel operations and a reputation for presenting innovative solutions for the many challenges faced by hotels. Prior to co-founding NVN Hotels, Mr. Patel was a vice president with Related Capital Company, a New York-based investment firm, where he was responsible for the origination of approximately $800 million of tax-exempt bond transactions for LIHTC multifamily projects located throughout the United States. Mr. Patel started his career in the Leveraged Finance Group within the Investment Banking division of CIBC World Markets. Mr. Patel earned his bachelor of arts in economics from the University of Michigan and at the London School of Economics completed a year-long general course program in mathematics. He is a member of the IHG Owners Association Industry Advocacy Committee, a member of the President's Circle of the Chicago Council on Global Affairs, and is active in alumni affairs for Phillips Exeter Academy.

Please visit http://www.nvnhotels.com for more information.

Mr. Patel can be contacted at 312-755-1110 or info@nvnhotels.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.