Editorial Board   

Mr. DiLeva

Michael DiLeva

Executive Vice President, The IDT Group

Michael DiLeva joined The IDT Group - the hospitality industry's leading Customer Relationship Management (CRM) services provider - in 2007 as the head of both the company's Gaming Division and corporate business development. In this role, he oversees a variety of tasks such as industry relations, marketing and strategic/solution alliances. Mr. DiLeva also plays an active role in the company's development and delivery of advanced guest management technology and services for hotel chains including Marriott, Millennium, Benchmark, Destination and Mandarin Oriental. IDT also serves over 200 upscale independent properties including Canyon Ranch, The Broadmoor and Hershey Resorts. Prior to joining IDT, Mr. DiLeva served as Executive Vice President and General Manger of KoolConnect Technologies - a leading provider of digital and advanced High Definition entertainment services to the luxury and upscale segments of the Hospitality Industry. While at KoolConnect, Mr. DiLeva oversaw Sales, Marketing, Operations and Product Definition, worked closely with leading operators including Mandarin Oriental, Pan Pacific, InterContinental and Wynn Resorts and helped the company to grow over 1,200% during his tenure. Earlier in his career, Mr. DiLeva served as Managing Director of the Hospitality Practice for Unisys Corporation, a Fortune(R) 300 technology and services company. In that position, he extended the company's travel solutions expertise from airlines into the hospitality industry and introduced a variety of solutions into this prior "green field" market for Unisys, including broadband connectivity and consulting, customer loyalty systems development and implementation, enterprise security and video-on-demand. During his time with Unisys, the Hospitality Practice grew from a start-up to a $12 million business and he personally provided consulting services for C-Level executives at major hotel companies and hospitality vendors in the United States, Europe and Middle East. Mr. DiLeva's other experience includes a stint as Vice President of Marketing for a hospitality technology company that deployed in-room High-Speed Internet Access in upscale and luxury hotel properties throughout the United States. In addition, he spent 10 years in marketing roles for Bally's Entertainment, Inc. and Harrah's Entertainment, Inc. and was the recipient of the 1998 corporate "Chairman's Award," the highest honor offered by Harrah's Entertainment, Inc., for his work helping to develop a patented loyalty program enhancement program. Mr. DiLeva has authored numerous articles on hospitality technology and customer loyalty and served as a Contributing Editor to National Hotel Executive, a leading online trade publication. He holds a Bachelor of Science degree in Marketing Management from Rutgers University and a Masters of Business Administration degree from Saint Joseph's University. He has also completed an executive leadership program conducted by the University of Virginia's Darden School of Business and serves on the Technology Advisory Board for the Penn State University School of Hospitality Management.

Mr. DiLeva can be contacted at 215-487-3522 or mdileva@theidtgroup.com

Coming up in November 2019...

Architecture & Design: Biophilic Design

The hospitality industry is constantly evolving to meet and exceed guest expectations. As a result, hotels are always on the lookout for new ways to improve the guest experience, and architecture and design is an essential part of this equation. Bold design is often the most effective way to make an exceptional first impression - an impression guests use to distinguish between brands. One design trend that is being embraced worldwide has become known as “Biophilic Design.” Biophilic design is based on the concept of biophilia, which is the theory that human beings have an innate tendency to seek out nature, natural elements, and natural forms. Biophilic design is more than hotels simply adding a surplus of plants; it involves incorporating specific design elements into a hotel in order to imbue it with a sense of wellness and well-being. Some of those elements include exposure to natural lighting; views of nature and rooms with a view; natural architectural patterns; salvaged or reclaimed woods of all types; reclaimed metals; sustainably sourced stone; living green walls and vertical gardens; and direct and indirect exposure to nature. Hotels that have incorporated biophilic design into their properties are reaping the benefits associated with this trend including reduced stress responses, better air quality, lower energy costs, and more positive guest reviews. Biophilic design has also been shown to improve guest moods and to satisfy consumer demand for environmental responsibility. Savvy hotel owners and managers are aware that nature-inspired elements enhance their guests' comfort and well-being, which is why this trend is becoming so prevalent. Biophilic design is just one topic in the fields of hotel architecture and design that will be examined in the November issue of the Hotel Business Review.