Editorial Board   Guest Author

Mr. Ellicott

Andy Ellicott

Chief Product & Marketing Officer, Crate.io

Andy Ellicott is Chief Product & Marketing Officer at Crate.io, developers of CrateDB, an open source real-time SQL database for IoT and machine data. He believes that the next wave of big data is being generated by “things,” like sensors, wearables, vehicles, networks, and servers -- and yes, hotel rooms -- all of which can generate millions of data points per second. He joined Crate.io to help companies get value out of that data.

CrateDB is purpose-built for IoT. Customers in the space choose it for its ability to collect and store massive amounts of data like sensor readings and analyze it in real time. CrateDB makes this possible for mainstream software developers, which in turn, enables more rapid innovation of new IoT solutions that improve the way we live, learn, and do business.

Prior to Crate.io, Mr. Ellicott spent 20 years developing, defining, launching and marketing enterprise software for pioneering startups and early-stage companies, including Cloudant (acquired by IBM), Vertica (acquired by HP), TwinStrata (acquired by EMC), Oco (acquired by Deloitte), VoltDB, Kalido, Bowstreet (acquired by IBM), Object Design/eXcelon and Easel. He enjoys being in the data management technology business because he believes the biggest breakthroughs in the way technology impacts society often arise from breakthroughs in the ability to put data to work.

He lives on the beautiful seacoast of New Hampshire with his family and Puggle, Toasty. As much as he loves hotel technology, he's an even bigger fan of big, comfortable beds with lots of pillows.

Please visit http://www.crate.io for more information.

Mr. Ellicott can be contacted at 603-205-2804 or andy@crate.io

Coming up in February 2020...

Social Media: Social Listening Tools

The reach and influence of social media is staggering. Nearly 3 billion people use social media daily, posting a range of messages, selfies, images, and everything in-between. According to HubSpot, almost 4 million posts are uploaded to the major social networks every single minute! That's an astounding amount of content and it is crucial for hotels to skillfully use social media in order to effectively compete. From establishing a suitable brand identity and voice to creating content across all the major networks (Facebook, Twitter, Instagram, Pinterest, etc.), the goal is to actively engage consumers and to eventually convert them to customers. Some hotels are initiating online contests as a way to attract new customers, while others are rewarding customers with discounts who subscribe to the their email lists or follow their social media pages. Another recent strategy is to employ social media listening tools that track what people are posting online about their businesses. These tools allow hotels to monitor - or listen to - what's being said about a brand across the entire social web, and this can prove to be very valuable, unfiltered information. Social listening permits hotels to be aware of people's opinions about their business, industry or competitors, and some of these tools even listen beyond social media platforms. They also monitor publicly available information on blogs, forums, news outlets and websites. Some listening tools are more focused on gathering and analyzing data, while others offer more engagement-oriented features, which allow hotels to interact with people right from the platform. Often the information that is gleaned from these listening tools ends up being the most authentic, unbiased insights a business can get. The February Hotel Business Review will document what some hotels are doing to successfully integrate social media strategies into their operations.