Editorial Board   Guest Author

Mr. Laveti

Sridhar Laveti

Vice President of R&D & Global Customer Support, Agilysys

Mr. Sridhar Laveti is the Vice President of R&D and Global Customer Support at Agilysys. In this role, he is responsible for leading the product engineering and product management strategies for InfoGeenisis, LMS, Visual One, Eatec, DataMagine, rGuest Seat and SWS. Mr. Laveti is an accomplished executive and brings more than 25 years of demonstrated technology and management leadership skills to the customer support teams.

Prior to joining Agilysys in 2017, Mr. Laveti was the Senior Vice President of Gaming Systems Business at Scientific Games, a lottery and gaming company. In that role, Mr. Laveti was responsible for overseeing over 1,300 employees and managing the Gaming Systems business group, which included R&D, Product Management, Services and Support.

In his earlier career, Mr. Laveti was with Manhattan Associates, a supply chain planning and execution software solutions company. As one of the first five employees, Mr. Laveti helped drive the design, development and services of the company's flagship products. During his 14 years at Manhattan Associates, Mr. Laveti held a variety of leadership positions with increasing responsibility, overseeing the development and services management of their supply chain solutions. Most recently, he was Senior Director of Professional Services at Manhattan Associates, responsible for software delivery and consulting services. During his tenure, Mr. Laveti contributed to the company's significant revenue grew to approximately $300 million annually, and more than 2,000 employees worldwide.

Mr. Laveti graduated from University of Madras, India with a master's degree in Engineering. He also received a bachelor's degree in electronics and communications from University of Madras, India. In his free time, Mr. Laveti volunteers with multiple charities in Atlanta area to assist underprivileged families in urban areas.


Please visit http://www.agilysys.com for more information.

Mr. Laveti can be contacted at 770-810-7800 or sridhar.laveti@agilysys.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.