Editorial Board   Guest Author

Ms. Kies

Katherine Kies

Corporate Director Food & Drink Innovation Group, PM Hotel Group

Katherine Kies is the Corporate Directorof PM Hotel Group's Food + Drink Innovation Group, In this role, Ms. Kies overseesthe strategy, ideation and execution of all food and drink performance for thegrowing portfolio. A true foodie who lives to explore the world via its variedcultures and cuisines, Ms. Kies has led the group since its inception in 2017.Her responsibilities range from design and development consultation to marketresearch, menu concepting and ultimately to managing key performance areas forour existing properties, all while inspiring a passion for innovation andcreativity across the group.

A graduate of Cornell University'sSchool of Hotel administration with a concentration in hospitality design, Ms.Kies began her career as a pastry chef at a Relais & Chateau in Nantucket,MA. She went on to join Avero, a restaurant analytics and consulting company.There, she partnered with global hospitality teams on optimizing their F&Bperformance. Her client roster included Four Seasons Hotels and Resorts,Kimpton Hotels & Restaurants, the Daniel Boulud Group and Think Food Group.While at Avero her special projects included developing and launching boththeir e-learning platform and their customer onboarding experience.

Today PM Hotel Group's growing portfolio and robust pipeline include luxury, lifestyle, full and select service hotelsacross 15 states. The Food + Drink team are challenged to re-think and re-imaginehow we deliver all of our food programming-- restaurant, catering and banquetprograms. Focused on disrupting the traditional hotel experience whiledelivering strong financial performance, the team is an integral part of themanagement company and its commitment to innovation.    

Ms. Kies is currently pursuing an MBAfrom Columbia University. She serves on the Marriott Food & BeverageAdvisory Board, the Hotel F&B Advisory Board, the Junior Council ofChildren's National Medical Center and the Alumni Council for the MadeiraSchool.

Please visit http://www.pmhotelgroup.com for more information.

Ms. Kies can be contacted at 202-787-3335 or kkies@pmhotelgroup.com

Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.