Editorial Board   Guest Author

Ms. Kies

Katherine Kies

Corporate Director Food & Drink Innovation Group, PM Hotel Group

Katherine Kies is the Corporate Directorof PM Hotel Group's Food + Drink Innovation Group, In this role, Ms. Kies overseesthe strategy, ideation and execution of all food and drink performance for thegrowing portfolio. A true foodie who lives to explore the world via its variedcultures and cuisines, Ms. Kies has led the group since its inception in 2017.Her responsibilities range from design and development consultation to marketresearch, menu concepting and ultimately to managing key performance areas forour existing properties, all while inspiring a passion for innovation andcreativity across the group.

A graduate of Cornell University'sSchool of Hotel administration with a concentration in hospitality design, Ms.Kies began her career as a pastry chef at a Relais & Chateau in Nantucket,MA. She went on to join Avero, a restaurant analytics and consulting company.There, she partnered with global hospitality teams on optimizing their F&Bperformance. Her client roster included Four Seasons Hotels and Resorts,Kimpton Hotels & Restaurants, the Daniel Boulud Group and Think Food Group.While at Avero her special projects included developing and launching boththeir e-learning platform and their customer onboarding experience.

Today PM Hotel Group's growing portfolio and robust pipeline include luxury, lifestyle, full and select service hotelsacross 15 states. The Food + Drink team are challenged to re-think and re-imaginehow we deliver all of our food programming-- restaurant, catering and banquetprograms. Focused on disrupting the traditional hotel experience whiledelivering strong financial performance, the team is an integral part of themanagement company and its commitment to innovation.    

Ms. Kies is currently pursuing an MBAfrom Columbia University. She serves on the Marriott Food & BeverageAdvisory Board, the Hotel F&B Advisory Board, the Junior Council ofChildren's National Medical Center and the Alumni Council for the MadeiraSchool.

Please visit http://www.pmhotelgroup.com for more information.

Ms. Kies can be contacted at 202-787-3335 or kkies@pmhotelgroup.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.