Editorial Board   Guest Author

Ms. Kies

Katherine Kies

Corporate Director Food & Drink Innovation Group, PM Hotel Group


Katherine Kies is the Corporate Director of PM Hotel Group's Food + Drink Innovation Group, In this role, Ms. Kies oversees the strategy, ideation and execution of all food and drink performance for the growing portfolio. A true foodie who lives to explore the world via its varied cultures and cuisines, Ms. Kies has led the group since its inception in 2017. Her responsibilities range from design and development consultation to market research, menu concepting and ultimately to managing key performance areas for our existing properties, all while inspiring a passion for innovation and creativity across the group.

A graduate of Cornell University's School of Hotel administration with a concentration in hospitality design, Ms.Kies began her career as a pastry chef at a Relais & Chateau in Nantucket, MA. She went on to join Avero, a restaurant analytics and consulting company.There, she partnered with global hospitality teams on optimizing their F&B performance. Her client roster included Four Seasons Hotels and Resorts, Kimpton Hotels &Restaurants, the Daniel Boulud Group and Think Food Group.While at Avero her special projects included developing and launching both their e-learning platform and their customer on boarding experience.

Today PM Hotel Group's growing portfolio and robust pipeline include luxury, lifestyle, full and select service hotels across 15 states. The Food + Drink team are challenged to re-think and re-imagine how we deliver all of our food programming-- restaurant, catering and banquet programs. Focused on disrupting the traditional hotel experience while delivering strong financial performance, the team is an integral part of the management company and its commitment to innovation.   

Ms. Kies is currently pursuing an MBA from Columbia University. She serves on the Marriott Food & Beverage Advisory Board, the Hotel F&B Advisory Board, the Junior Council of Children's National Medical Center and the Alumni Council for the Madeira School.


Please visit http://www.pmhotelgroup.com for more information.

Ms. Kies can be contacted at 202-787-3335 or kkies@pmhotelgroup.com

Coming up in March 2020...

Human Resources: Confronting a Labor Shortage

With the unemployment rate at its lowest level in decades (3.7%), what has always been a perennial problem for human resource professionals - labor shortage - is now reaching acute levels of concern. It is getting harder to find and recruit qualified applicants. Even finding candidates with the skills to succeed in entry-level positions has become an issue. In addition, employee turnover rates remain extremely high in the hotel industry. As a result of these problems, hotel HR managers are having to rethink their recruitment strategies in order to hire the right talent for the right job. First, hotels have been forced to raise their wages and offer other appealing perks, as a way to attract qualified candidates. Secondly, HR managers are reassessing their interviewing techniques, focusing less on the answers they receive to questions and more on observable behavior. Part of this process includes role-playing during the interview, so that the recruiter can gauge how a candidate works through specific problems and interacts with other team members. Additionally, some HR managers are also creating internal talent pools as a way to address labor shortages. Instead of utilizing department resources to find new hires with specific skills for needed positions, hotels are cultivating talent pools internally and preparing their employees to assume leadership roles whenever the time comes. They are also placing greater emphasis on a company culture that is more performance-based, as a way to curb employee turnover, increase employee satisfaction, and assure higher levels of customer service. Finally, recognizing the importance of employee retention as a way to lessen the impact of a tight labor market, some HR managers are instituting generous reward programs in order to retain their top performers. The March Hotel Business Review will explore what some HR professionals are doing to address these and other issues in their departments.