Editorial Board   Guest Author

Mr. Berglund

Mattias Berglund

Manager, Tata Communications

Mattias Berglund grew up in Sweden and graduated from the University of Stockholm in 2008 with a master's degree in business administration and a bachelor's degree from the Nordic Retail College. He stands at the forefront of the fast moving technology; Communications Platform as a Service (CPaaS).

Mr. Berglund has taken a particular interest in a communications protocol that is going to be a key component of CPaaS going forward, Rich Communication Services. Moreover, he means that recent innovation and creativity around the protocol has sparked ideas and increased interest from the telecommunications ecosystem.

Mr. Berglund has dedicated his professional career to the communications industry, where the first 8 years was spent at Ericsson. Furthermore, he has a broad experience from various positions such as product management, business management and sales. In 2012, an exciting opportunity opened up in the United States, and Mr. Berglund decided to relocate to New York.  There he started at iConectiv as the General Manager for a messaging product line, focused on developing products that would assist mobile network operators to monetize application to person (A2P) text messages.

Mr. Berglund currently works with enterprise service innovation and business development at Tata Communications. Mr. Berglund has throughout his career been involved in numerous A2P related technology projects across the globe. Additionally, he works with several fortune 500 companies. It is in this capacity Mr. Berglund frequents hotels across the United States and his favorite city Miami, where the sun is shining, fishing is excellent and the temperature rather different from what he is used to.

Please visit http://www.tatacommunications.com for more information.

Mr. Berglund can be contacted at 551-666-3338 or mattiasberglund1981@gmail.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.