Editorial Board   Guest Author

Mr. Berglund

Mattias Berglund

Manager, Tata Communications

Mattias Berglund grew up in Sweden and graduated from the University of Stockholm in 2008 with a master's degree in business administration and a bachelor's degree from the Nordic Retail College. He stands at the forefront of the fast moving technology; Communications Platform as a Service (CPaaS). Mr. Berglund has taken a particular interest in a communications protocol that is going to be a key component of CPaaS going forward, Rich Communication Services. Moreover, he means that recent innovation and creativity around the protocol has sparked ideas and increased interest from the telecommunications ecosystem.

Mr. Berglund has dedicated his professional career to the communications industry, where the first 8 years was spent at Ericsson. Furthermore, he has a broad experience from various positions such as product management, business management and sales. In 2012, an exciting opportunity opened up in the United States, and Mr. Berglund decided to relocate to New York.  There he started at iConectiv as the General Manager for a messaging product line, focused on developing products that would assist mobile network operators to monetize application to person (A2P) text messages.

He currently works with enterprise service innovation and business development at Tata Communications. Mr. Berglund has throughout his career been involved in numerous A2P related technology projects across the globe. Additionally, he works with several fortune 500 companies. It is in this capacity Mr. Berglund frequents hotels across the United States and his favorite city Miami, where the sun is shining, fishing is excellent and the temperature rather different from what he is used to.

Please visit http://www.tatacommunications.com for more information.

Mr. Berglund can be contacted at 551-666-3338 or mattiasberglund1981@gmail.com

Coming up in July 2019...

Hotel Spa: Pursuing Distinction

The Wellness Movement continues to evolve and hotel spas continue to innovate in order to keep pace. Fueled by intense competition within the industry, hotel spas are seeking creative ways to differentiate themselves in the market. An increasing number of customers are searching for very specific, niche treatments that address their particular health concerns and, as a result, some leading spas have achieved distinction by offering only one specialized treatment. Meditation and mindfulness practices are becoming increasingly mainstream as are alternative treatments and therapies, such as Ayurvedic therapies, Reiki, energy work and salt therapy. Some spas specialize in stress management and offer lifestyle coaching sessions as part of their program.  Other spas are fully embracing new technologies as a way to differentiate themselves, such as providing wearable devices that track health and fitness biomarkers, or robots programmed with artificial intelligence to control spa environments, or virtual reality add-ons that transport guests to relaxing places around the world. Some spas have chosen to specialize in medical procedures such as liposuction, laser skin therapy, phototherapy facials, Botox and facial fillers, acupuncture and permanent hair removal, in addition to cosmetic body shaping procedures and  teeth whitening treatments. Similarly, other spas are offering comprehensive health check-ups and counseling services for those who are interested in disease prevention treatments. Finally, as hotel spas continue to become more diverse, accessible and specialized, there is a growing demand for health professionals with a specific area of expertise. There is a proliferation of top class, quality wellness practitioners who make a name for themselves by offering their services around the globe, including athletes, chefs, doctors, physical trainers and weight loss specialists. The July issue of the Hotel Business Review will report on these trends and developments and examine how some hotel spas are integrating them into their operations.