Editorial Board Guest Author
PhD Candidate, Joint Centre for Disaster Research
Nancy Brown has a decade of experience working in hotels in the USA and the Caribbean. Originally from Southern California, she earned a Master of Science degree at California State University, Long Beach in Emergency Services Administration and graduated Summa Cum Laude.
Ms. Brown leveraged this education to develop best practices and training programs while working as the Emergency Preparedness Coordinator for The Hotels at the Disneyland Resort® in Anaheim, California. In pursuit of excellence and empirical knowledge, she moved to New Zealand and is currently in the final stage of completing her PhD in Emergency Management at Massey University, Wellington, New Zealand.
Ms. Brown brings the practical experience of working in a number of multi-national hotel chains to her academic studies of disaster resilience within the hotel sector.
Over the last three years Ms. Brown has worked full time developing the Disaster Resilience Framework for Hotels (DRFH) which describes factors of resilience that hotels can leverage to build resilience. This interdisciplinary study combines the relatively new disaster science field with hospitality industry studies and organizational resilience studies. Hotels in New Zealand participated in providing data for testing the DRFH.
Ms. Brown's work has been published in a number of academic journals, including the International Journal of Disaster Risk Reduction and the Journal of Hospitality and Tourism Management. Her long-term objects include continued development of pragmatic ways for hotel management to build disaster resilience that also enhance the hotel's profitability and long-term customer-service goals.
Please visit https://www.researchgate.net/profile/Nancy_Brown11 for more information.
Ms. Brown can be contacted at +19498745508 or firstname.lastname@example.org