Editorial Board   

Mr. Batters

Kevin Batters

Vice President Food & Beverage, Stanford Hotels Corporation

Serving as vice president of food and beverage for Stanford Hotels Corp., a San Francisco-based company specializing in the management, ownership and development of full-service hotels, Kevin Batters collaborates with hotel staff at Stanford's 13 properties to find new ideas and unique ways to offer food and beverage. His responsibilities are to develop and improve catering and banquet functions, increase consistency and quality, as well as provide promote the Stanford standard of excellent service. A 40-year veteran of the hotel industry, Batters is a graduate of the Hotel School at Westminster College in London, England. He began his career with Hilton International as part of the trainee/management program working at the Hilton Park Lane, London, Hilton Orly and the Paris Hilton before moving to Bermuda and working for Trust House Forte in various positions at the Belmont Hotel. Kevin joined Stanford Hotels as Vice President Food and Beverage in July 2006.

Mr. Batters can be contacted at 415-398-3333 or kbatters@stanfordhotels.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.