Editorial Board   Guest Author

Ms. Carlen

Jill Carlen

Global Director of Spa Brands, Hilton Hotels & Resorts

Jill Carlen is the Global Director of Spa Brands at Hilton Hotels and Resorts overseeing the spa concepts and strategies for all Hilton brands including Hilton, Embassy Suites, Doubletree, Conrad, Tapestry, the iconic Waldorf Astoria and the newest hotel brand, Signia Hilton.

Having spent almost two decades in the Spa and Hospitality industry, Ms. Carlen now applies her operations experience with her creativity and passion for wellness to provide hotel guests with the most innovative and exceptional experiences.

As an exchange student in high school, Ms. Carlen lived near a lavender farm in France. It was during this time where she learned about the healing properties of lavender, marking the beginning of a lifelong passion for wellness. Ms. Carlen would move to New York City later in life, where her love of everything spa led her to work in some the city's most renowned Spas including Exhale, Bliss, The St. Regis New York and The Deepak Chopra Center. In addition, she launched multiple spas and wellness facilities while working at the prestigious consulting firm Lexi Design.

Ms. Carlen then went on to run The Ritz-Carlton, Toronto, winning Travel + Leisure's World's Best Hotel Spa Award. Ms. Carlen then took her years of experience in operations to her next adventure of launching L'OCCITANE spas all over North America in luxury hotels. She has been a frequent contributor to multiple publications including Elle Canada on line, Preferred Magazine, Sharp magazine and several beauty and wellness blogs.

Ms. Carlen holds a BFA from Florida State University and is a board member of the International Spa Association.

Please visit http://www.hilton.com for more information.

Ms. Carlen can be contacted at +1 703-883-6992 or jill.carlen@hilton.com

Coming up in November 2020...

Hotel Design: Home Away From Home

With the rise of the sharing economy and the peer-to-peer marketplace for lodging options, hoteliers are re-thinking the look, feel and appeal of their locations. There is an emphasis on re-creating a feeling of homeyness - a comfortable, cozy and inviting space that feels like home. 'This is accomplished through the careful selection of furniture design, paint colors, lighting design, artwork, bathroom fixtures and textile accessories. In addition, some hotels are providing their guests with upscale amenities, such as a book and movie library, home-style kitchenettes, a coffee machine with locally-sourced beans and tea, or even a batch of fresh-baked cookies. Similarly, there is a growing design trend based on the concept of place-making. Travelers are searching for experiences that are unique and authentic to the locale in which they find themselves, and so hotel designers are integrating a sense of place into their work. This is partially achieved by incorporating traditional artisanal crafts and other local artwork into hotel rooms and communal spaces. Another design trend includes the creation of full-service, co-working environments within the hotel. Guests don't like to stay alone in their room when they need to work, so now they can go downstairs to the lobby-or up to the roof-to work among others. These areas encourage guests - and non-guests alike - to stay as long as they like and to partake of hotel amenities. Finally, recognizing the importance of the Wellness Movement, some designers are exploring how room design can increase the likelihood of deep and restorative sleep. Creating dark and quiet spaces, blocking excessive light, providing guests with a selection of different kinds of pillows, and the ability to control room temperature, are a few of the best practices in this area. These are some of the architecture and design topics that will be covered in the November issue of the Hotel Business Review.