Editorial Board   Guest Author

Mr. Farley

John Farley

Managing Director - Cyber Liability Practice, Gallagher

John Farley leads Gallagher's Cyber Practice developing and executing strategy for cyber insurance and related insurance coverage lines. He assists clients across all industries in navigating the dynamic cyber insurance markets as a means to cyber risk transfer while providing guidance on emerging regulatory risk, cyberattack techniques, cyber risk prevention and data breach cost mitigation strategies.

Mr. Farley is an industry-recognized subject matter expert in cyber risk management. He is also a frequent guest speaker and a published author with a 27 year track record in the insurance industry. Part of Gallagher since 2019, Mr. Farley gained valuable experience at other insurance brokerages including Marsh & McLennan, Wells Fargo Insurance Services and HUB International.

During his career Mr. Farley forged strategic relationships with cyber insurance underwriters, privacy attorneys, IT forensics investigators, and law enforcement. His extensive experience earned him a seat on an advisory board for the U.S. Treasury.

Mr. Farley served clients by facilitating cyber risk assessments to identify and remediate network vulnerabilities to portray clients in the most favorable light as they entered the insurance market. He also wrote detailed incident response plans and coordinated table top exercises that included live hacking demonstrations. He was also the main source of cyber risk education for clients by leading cyber risk education training programs.

Mr. Farley also was a lead data breach response resource for clients. He quarterbacked the response to over 400 cyberattacks involving social engineering schemes, ransomware infiltrations, Denial of Service attacks, vendor data breaches, employee negligence and rouge insiders. This experience drove Mr. Farley to recommend key changes to cyber insurance policy forms to broaden insurance coverage for clients in the face of ever-evolving and sophisticated cyberattacks.

Please visit http://www.ajg.com for more information.

Mr. Farley can be contacted at +1 212-349-6600 or john_farley@ajg.com

Coming up in March 2020...

Human Resources: Confronting a Labor Shortage

With the unemployment rate at its lowest level in decades (3.7%), what has always been a perennial problem for human resource professionals - labor shortage - is now reaching acute levels of concern. It is getting harder to find and recruit qualified applicants. Even finding candidates with the skills to succeed in entry-level positions has become an issue. In addition, employee turnover rates remain extremely high in the hotel industry. As a result of these problems, hotel HR managers are having to rethink their recruitment strategies in order to hire the right talent for the right job. First, hotels have been forced to raise their wages and offer other appealing perks, as a way to attract qualified candidates. Secondly, HR managers are reassessing their interviewing techniques, focusing less on the answers they receive to questions and more on observable behavior. Part of this process includes role-playing during the interview, so that the recruiter can gauge how a candidate works through specific problems and interacts with other team members. Additionally, some HR managers are also creating internal talent pools as a way to address labor shortages. Instead of utilizing department resources to find new hires with specific skills for needed positions, hotels are cultivating talent pools internally and preparing their employees to assume leadership roles whenever the time comes. They are also placing greater emphasis on a company culture that is more performance-based, as a way to curb employee turnover, increase employee satisfaction, and assure higher levels of customer service. Finally, recognizing the importance of employee retention as a way to lessen the impact of a tight labor market, some HR managers are instituting generous reward programs in order to retain their top performers. The March Hotel Business Review will explore what some HR professionals are doing to address these and other issues in their departments.