Editorial Board   Guest Author

Mr. Farley

John Farley

Managing Director - Cyber Liability Practice, Gallagher

John Farley leads Gallagher's Cyber Practice developing and executing strategy for cyber insurance and related insurance coverage lines. He assists clients across all industries in navigating the dynamic cyber insurance markets as a means to cyber risk transfer while providing guidance on emerging regulatory risk, cyberattack techniques, cyber risk prevention and data breach cost mitigation strategies.

Mr. Farley is an industry-recognized subject matter expert in cyber risk management. He is also a frequent guest speaker and a published author with a 27 year track record in the insurance industry. Part of Gallagher since 2019, Mr. Farley gained valuable experience at other insurance brokerages including Marsh & McLennan, Wells Fargo Insurance Services and HUB International.

During his career Mr. Farley forged strategic relationships with cyber insurance underwriters, privacy attorneys, IT forensics investigators, and law enforcement. His extensive experience earned him a seat on an advisory board for the U.S. Treasury.

Mr. Farley served clients by facilitating cyber risk assessments to identify and remediate network vulnerabilities to portray clients in the most favorable light as they entered the insurance market. He also wrote detailed incident response plans and coordinated table top exercises that included live hacking demonstrations. He was also the main source of cyber risk education for clients by leading cyber risk education training programs.

Mr. Farley also was a lead data breach response resource for clients. He quarterbacked the response to over 400 cyberattacks involving social engineering schemes, ransomware infiltrations, Denial of Service attacks, vendor data breaches, employee negligence and rouge insiders. This experience drove Mr. Farley to recommend key changes to cyber insurance policy forms to broaden insurance coverage for clients in the face of ever-evolving and sophisticated cyberattacks.

Please visit http://www.ajg.com for more information.

Mr. Farley can be contacted at +1 212-349-6600 or john_farley@ajg.com

Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.