Editorial Board   Guest Author

Mr. Raine

Michael Raine

Business Development/Project Executive, HITT

"With over 30 years of experience within the construction industry, Michael Raine serves HITT Contracting's Hospitality division whose broad range of experience ranging from historic renovations to ground up, new construction hotels for some of the world's most exclusive brands produces revenues in excess of $100 million per year.

Mr. Raine began his career in his family's plumbing business, cleaning copper fittings in the office basement at the age of 10 and eventually earning his Master Plumber / Gas-Fitters licenses in five local Washington, DC jurisdictions. As a project manager and business development executive he has a true passion for the construction industry and has built a reputation as a true client advocate. Detailed planning, enhanced communication, and understanding client objectives ensures a proactive approach to business development and project management where any goal is within reach.

Specializing in hospitality and commercial construction including PIP's, renovations, re-purposing and base building, Mr. Raine's list of clients range from limited and full service to luxury and resort hospitality clients for both corporations and owner / operators. He builds, maintains, and enhances client relationships. His passion for the client has prompted him to teach client relationship management courses over his career. His mantra for maintaining client relationships falls under three simple rules: keep your promises, return every phone call, and take every phone call.

As Project Executive within HITT's Hospitality division, Mr. Raine is tasked with expanding the client base, building and enhancing existing client relationships and overseeing a dynamic project management team. He facilitates client relationships and is responsible for contract review, negotiation, and administration. He is dedicated to ensuring project success through ownership of the schedule, project team management, and subcontractor management."

Please visit http://www.hitt.com for more information.

Linkedin Profile: https://www.linkedin.com/in/michaelraine/

Mr. Raine can be contacted at +1 703-289-9247 or miraine@hitt-gc.com

Coming up in March 2020...

Human Resources: Confronting a Labor Shortage

With the unemployment rate at its lowest level in decades (3.7%), what has always been a perennial problem for human resource professionals - labor shortage - is now reaching acute levels of concern. It is getting harder to find and recruit qualified applicants. Even finding candidates with the skills to succeed in entry-level positions has become an issue. In addition, employee turnover rates remain extremely high in the hotel industry. As a result of these problems, hotel HR managers are having to rethink their recruitment strategies in order to hire the right talent for the right job. First, hotels have been forced to raise their wages and offer other appealing perks, as a way to attract qualified candidates. Secondly, HR managers are reassessing their interviewing techniques, focusing less on the answers they receive to questions and more on observable behavior. Part of this process includes role-playing during the interview, so that the recruiter can gauge how a candidate works through specific problems and interacts with other team members. Additionally, some HR managers are also creating internal talent pools as a way to address labor shortages. Instead of utilizing department resources to find new hires with specific skills for needed positions, hotels are cultivating talent pools internally and preparing their employees to assume leadership roles whenever the time comes. They are also placing greater emphasis on a company culture that is more performance-based, as a way to curb employee turnover, increase employee satisfaction, and assure higher levels of customer service. Finally, recognizing the importance of employee retention as a way to lessen the impact of a tight labor market, some HR managers are instituting generous reward programs in order to retain their top performers. The March Hotel Business Review will explore what some HR professionals are doing to address these and other issues in their departments.