Editorial Board   Guest Author

Mr. Khan

Shujaat Khan

Head Concierge, Capital Hilton Hotel

Shujaat Khan, Head Concierge of the Capital Hilton Hotel, was recently elected President of The Washington Area Concierge Association. An international concierge leader, Mr. Khan's life-long service to the concierge community is unequalled. His resume contains impressive posts including President of Les Clefs d'Or USA, UICH Zone Director of the Americas and he spent 22 years on Les Clefs d'Or USA's Board of Directors. Mr. Khan is currently the Chairperson of Strategic Partnerships for Les Clefs d'Or international.

Mr. Khan's dedication to hospitality excellence is demonstrated by his deep commitment to fostering growth and professionalism among Concierges. To help improve the service delivery of Caribbean hospitality professionals, in 2006, Mr. Khan partnered with Holly Stiel, of Thank You Very Much Inc., to create a Caribbean training program. Over 1,000 front-line staff were educated in The Art of The Concierge, delivered throughout the Caribbean. The class was also delivered in Washington DC, Miami and Los Angeles.

Mr. Khan's award winning service style earned him frequent accolades. He is a recipient of multiple professional awards, including Hospitality Star of the Year, from the Hotel Association of the District of Columbia, two Silver Plume Awards and Spirit of Pride Award from the Hilton Hotel Corporation.

Mr. Khan has initiated many philanthropic endeavors to assist local, national and international charities. His selfless fundraising efforts have raised thousands of dollars to provide assistance to victims of disasters and Concierges in need, through Les Clefs d'Or's Foundation of the Americas.

For fun, Mr. Khan had a cameo appearance with Clint Eastwood in the movie "Absolute Power." He also performed a short role in "Sheer Madness," at the Kennedy Center.

Please visit http://www.hilton.com for more information.

Mr. Khan can be contacted at +1 202-639-5712 or shujaat.khan@hilton.com

Coming up in May 2020...

Eco-Friendly Practices: Creative Innovation

Being eco-friendly is no longer a fad. It is an urgent planetary need and hotels are actively doing their part to reduce their carbon footprint by implementing sustainable, green practices. In addition to the goodwill derived from doing the right thing, hotels are also realizing the benefits to their business. A large percentage of Millennials expect hotels to be eco-friendly and will only patronize those properties that are proudly conforming. Consequently, more hotels are realizing that sustainability is a key element in a successful branding strategy. In addition, going green can lead to a more profitable bottom line, as savings on electricity, water and cleaning materials can add up. Also, there are other advantages that come with being an eco-friendly business, such as government subsidies and tax and loan incentives. As a result, many hotels are finding innovative ways to integrate eco-friendly practices into their business. Geo-thermal energy systems, along with energy-from-waste systems, are being used to heat and cool the property. Passive solar panels, green roofs, natural lighting and natural ventilation strategies also assist in energy conservation. Low-flow water systems and plumbing fixtures make a contribution, as does eco-friendly hardwood flooring, and energy efficient televisions and appliances throughout the property. In addition, some hotels have implemented in-room recycling programs, and only provide all-natural, personal care items. One hotel has actually constructed a bee-keeping operation on their grounds. Not only is this good for the bees but the hotel also produces products from the operation which they sell. This kind of creative innovation also holds enormous appeal to guests. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.