Editorial Board   Guest Author

Mr. Arigo

Robert Arigo

Vice President of Operations - New York, M&R Hotel Management

Robert Arigo, a 31-year hospitality veteran,joined M&R Hotel Management of Great Neck, New York, in September 2018 as vice president of operations for the company's 17 managed hotels in the New York metropolitan area. His mandate is to ensure that each hotel meets, if not exceeds, the high service standards set by M&R and its affiliated brands.

During his lodging career, Mr. Arigo has worked to create strong operating platforms designed to deliver a high level of guest service, while helping ownership and the brands to achieve their goals.

Before joining M&R, Mr. Arigo was senior director of operations for the New York properties of Hersha Hospitality Management, based in Philadelphia. From 2010 to 2012, he was chief operating officer and asset manager for New York-based Widewaters Hotels LLC. With Capital Hotel Management, he led the finance team as vice president.

Earlier in his career, Mr. Arigo played a hands-on role in multiple asset management assignments for the Black Acre Portfolio of upscale resort and urban hotels. Prior to that, he was general manager of hotels in New York, Florida and Virginia.

Mr. Arigo's asset management experience includes senior positions with Highgate Hotels. From 2005 to 2007, he had oversight of the significant United States lodging portfolio?of Goldman Sachs, the global investment bank.

Mr. Arigo is proud of his commitment to a philanthropic efforts, including an Autism Speaks campaign conducted during his tenure with Hersha Hospitality Management that exceeded its fundraising goals.

Mr. Arigo earned a bachelor of science degree in finance at Bentley College in Waltham, Massachusetts. He has been recognized with multiple Hotel of the Year and Award of Excellence citations by Marriott International, Hilton Worldwide and Hersha Hospitality Management. 

Please visit http://www.mrhotelgroup.com for more information.

Mr. Arigo can be contacted at +1 516-279-4888 or info@mrhotelgroup.com

Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.