Editorial Board   

Mr. Courtnell

Paul Courtnell

Director, Leisure & Resorts Group, Gunster LLP

Paul Courtnell Jr. is a senior partner at Gunster, Attorneys at Law with eight offices in Florida. He developed The Leisure and Resorts Group and serves as Director. The Group provides specialized legal and consulting services to the hospitality, recreational and resort development industries. Mr. Courtnell earned his undergraduate degree from Ohio State University in 1965 and his Juris Doctor degree from the University of Florida School of Law in 1973, both with honors. Mr. Courtnell joined Gunster in 1976 and concentrates in the areas of: lodging and resorts; real estate finance (representing both borrowers and lenders); commercial real estate and hospitality transactions; hotel management and franchise agreements; public finance; public/private partnerships; club structures; and timeshare. Mr. Courtnell was nationally recognized in 2010 by the leading legal directory Chambers and Partners in the area of Leisure & Hospitality. He is member of the Florida Bar, Urban Land Institute (Recreational Development Council), International Society of Hospitality Consultants (ISHC) and American Resort Development Association (ARDA). His experience with resort real estate, real estate finance and hospitality properties spans four decades. Mr. Courtnell is a featured speaker for the National Golf Foundation, the Urban Land Institute, ARDA, the Lodging Conference, and other organizations.

Mr. Courtnell can be contacted at 561-650.0517 or pcourtnell@gunster.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.