Editorial Board   Guest Author

Mr. Blanc

Eric Blanc

President, ACOM

Eric Blanc is President of ACOM - the Association for Convention Operations Management. A tenured professional with over 18 years of experience in the hospitality industry, Mr. Blanc is a graduate of Florida State University with a Bachelor of Science Degree in Business and Marketing. He is a Certified Meeting Professional and graduated from the International Association of Assembly Managers Public Assembly Facility Management School. Mr. Blanc was recently named the Director of Sales and Marketing for the Tampa Convention Center in Tampa, Florida after serving as a National Sales Manager with the Freeman Companies, based in Orlando, Florida. Prior to his time at the Freeman Companies, Mr. Blanc served as Senior Convention Services Manager at the Tampa Convention Center and Tropicana Field (formerly known as the Florida Suncoast Dome) in St. Petersburg, Florida. Mr. Blanc has been actively involved in the hospitality industry and is a member of ACOM (Association for Convention Operations Management), NCBMP (National Coalition of Black Meeting Planners) and PCMA (Professional Convention Management Association). He has also served on the PCMA Annual Meeting Planning Committee.

Mr. Blanc can be contacted at 813-274-7773 or Eric.Blanc@ci.tampa.fl.us

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.