Editorial Board   Guest Author

Mr. Walton

Greg Walton

Vice President, Hospitality, RTKL

An architect and interior designer with 30 years of experience, Greg Walton is a Vice President of RTKL's hospitality group in Miami, where he directs the firm's cruise ship interior design studio. Mr. Walton has worked on a wide-range of hospitality and entertainment projects throughout the U.S. and abroad, including cruise ships, restaurants, spas, and hotels. Mr. Walton's portfolio includes extensive work with noted clients including Celebrity Cruises, Royal Caribbean International, Yachts of Seabourn, Princess Cruises, Loews Hotels, the Ritz-Carlton and Intercontinental Hotels. Mr. Walton holds a Master's of Architecture from Georgia Institute of Technology and a Master's of Science in International Business from Johns Hopkins University. He was recently appointed an adjunct professor at Florida International University, where he teaches the school's first course offering focused on cruise ship interiors.

Mr. Walton can be contacted at 786-268-3200 or gwalton@rtkl.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.