Editorial Board   Guest Author

Mr. Sohn

Oliver Sohn

Co-Founder, Seventh Art Media

Oliver Sohn is a practiced real estate investment & development executive with extensive hospitality and marketing industry experience. He is a co-founding partner of Seventh Art Real Estate and Seventh Art Media (both under parent company Seventh Art Group) where he focuses on social media based business development and revenue management strategies. Since joining Seventh Art Group in 2006, Mr. Sohn successfully completed investment and development assignments on 20+ international deals in excess of total $3 billion, including investment strategy, business development, development strategy management, and marketing & sales. Seventh Art Group's international client base includes companies such us Four Seasons, Mandarin Oriental, Marriott, Starwood, Trump International, Dubai World, Industrial Building Corporation (IBC), Plaza Hotel New York/Elad Properties and many more. Under Mr. Sohn's co-leadership, Seventh Art Group has grown to an international practice with 150 worldwide hospitality and real estate projects, located in 22 cities across 4 continents and worth over US$7BN. In January of 2011 Mr. Sohn joined with Douglas O'Reilly to launch Seventh Art Media under the Seventh Art Group to focus on helping hotel brands and properties leverage social media as a means for sales & marketing, PR and customer service benefits.

Mr. Sohn can be contacted at 212-431-8289 or osohn@seventhartgroup.com

Coming up in February 2020...

Social Media: Social Listening Tools

The reach and influence of social media is staggering. Nearly 3 billion people use social media daily, posting a range of messages, selfies, images, and everything in-between. According to HubSpot, almost 4 million posts are uploaded to the major social networks every single minute! That's an astounding amount of content and it is crucial for hotels to skillfully use social media in order to effectively compete. From establishing a suitable brand identity and voice to creating content across all the major networks (Facebook, Twitter, Instagram, Pinterest, etc.), the goal is to actively engage consumers and to eventually convert them to customers. Some hotels are initiating online contests as a way to attract new customers, while others are rewarding customers with discounts who subscribe to the their email lists or follow their social media pages. Another recent strategy is to employ social media listening tools that track what people are posting online about their businesses. These tools allow hotels to monitor - or listen to - what's being said about a brand across the entire social web, and this can prove to be very valuable, unfiltered information. Social listening permits hotels to be aware of people's opinions about their business, industry or competitors, and some of these tools even listen beyond social media platforms. They also monitor publicly available information on blogs, forums, news outlets and websites. Some listening tools are more focused on gathering and analyzing data, while others offer more engagement-oriented features, which allow hotels to interact with people right from the platform. Often the information that is gleaned from these listening tools ends up being the most authentic, unbiased insights a business can get. The February Hotel Business Review will document what some hotels are doing to successfully integrate social media strategies into their operations.