Editorial Board   

Mr. Heller

Jed Heller

President, The Providence Group

Jed C. Heller is President of The Providence Group LLC, and a 30 year veteran of the hospitality management industry. Heller began his career with Winegardner and Hammons, a full service management company in Cincinnati, OH. Heller went on to successfully manage all phases of three start up business ventures involved in real estate investments, acquisitions, and hospitality management; two of these as operating partner. With his experience, unique style, and personal involvement in every management operation, he has been engaged by clients around the world. In 2005, Heller started The Providence Group LLC to offer unique hospitality and general management services to hotels, time-share resorts, and condominiums. Heller soon recognized the growing need for the professional management of small to mid-size hotels. The Providence Group LLC successfully fulfilled this need by providing positive, cost-effective, and efficient results to this market segment. His management focus is on quality, attention to detail, hands-on service, and full accountability for every employee. With a favorable industry response to his management style and business acumen, Heller made the strategic decision in early 2008, to allocate all resources and company focus to the full service management of small to mid-size hotels.

Mr. Heller can be contacted at 781-582-8785 or jcheller@providencegrp.com

Coming up in September 2020...

Hotel Group Meetings: Demand vs. Supply

It is a great time for hotel group meetings. It is expected that once again this sector will grow by 5-10% in 2020, partly due to the increasing value of in-person group meetings. Because people now spend so much time in front of their screens, face-to-face interactions have become a more treasured commodity in our modern world. Plus, the use of social media reinforces the value of engagement, discussion, conversation, and networking - all areas where group meetings shine. Despite this rosy outlook, there is a concern that demand for meetings far exceeds the supply of suitable venues and hotels. There are very few "big box" properties with 500-plus rooms and extensive conference facilities being built, and this shortage of inventory could pose a serious challenge for meeting planners. In addition to location concerns, the role of the meeting planner has also evolved significantly. Planners are no longer just meeting coordinators - they are de facto travel agents. Cultural interactions, local dining, experiential travel, and team-building activities are all now a part of their meeting mix. Plus, they have to cater to evolving tastes. Millennials are insisting on healthier venues and activities, and to meet their demands, hotels are making yoga breaks, fresh-pressed juices, plant-based diets, state-of-the-art gyms, and locally-sourced menus available. Millennials are also insisting that meeting venues practice Corporate Social Responsibility, which means upholding sustainable and ethical values; investment in the local community; health and well-being of employees; and general business practices that reflect being good citizens of the planet. Finally, there is a growing trend to merge meetings with other local events, such as music festivals, sporting events, and cultural attractions. The December Hotel Business Review will report on issues relevant to group meetings and will document what some hotels are doing to support this part of their operations.