Editorial Board   Guest Author

Ms. Blickley

Marina Blickley

Litigation Associate Labor and Employment Group, Venable LLP

Marina Blickley is a litigation associate in Venable LLP's Labor and Employment group where she focuses her practice on management-side employment and labor law counseling and representation. Ms. Blickley represents employers in a variety of industries, including hospitality, government contracting, and trade and professional associations. Since joining Venable, Ms. Blickley has participated in bargaining over retiree health care pursuant to collective bargaining agreements and advising clients on other labor issues. Ms. Blickley has also worked on various employment litigation and administrative matters concerning employment discrimination, retaliation, contract disputes, restrictive covenants, misappropriation of trade secrets, computer fraud and theft, and violations of wage and hour laws. For more information, please visit http://www.venable.com/marina-b-blickley/.

Ms. Blickley can be contacted at 703-760-1927 or mbblickley@venable.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.