Editorial Board   

Mr. Portugal

Marc Portugal

Director of Marketing, Bortz Group of Companies

Marc Portugal is an experiential marketing professional with twelve years of accomplishments in launching brands and associated experiential marketing programs - including events, sponsorships, partnerships, and more - with a keen focus on the mindspace, feelings and rituals of consumers. Whether it's an e-mail campaign or a fashion show; a guerilla campaign or a fundraiser - Marc firmly believes in the "4th" dimension of experiential marketing. He addresses mind, body, spirit AND community when implementing marketing programs. Marc practices "experiential empathy" every step of the way - deeply focused on and concerned about the genuineness and consistency of audience feelings and relationships - not merely demographics, statistics, or out-dated traditions. In 1998, after several internships and completion of undergraduate studies, Marc began at KBA Marketing where he activated brand sponsorships and events across the country for various clients. Turning both conventional and unorthodox venue spaces into lifestyle lounges, sampling stations, fashion shows and concerts, Marc delivered the promise of the clients' brands and aided in renewed AOR status. Marc's most notable achievement includes the brand launch of the Palms Casino Resort in Las Vegas, and the N9NE Group venues it houses. As founding Marketing Director, Marc first brought the Palms and N9NE Group to life in the backyard of the famed Playboy Mansion - giving key influencers a sneak peak of what was to come. Upon opening, Marc founded ground-breaking marketing partnerships with Playboy, MTV, Red Bull, and other brands that helped elevate the Palms to the status of Boutique Casino Resort, and arguably reinvented standards for lifestyle branding and nightlife-driven entertainment nationwide. Currently, Marc resides in Chicago and consults for the Bortz Group of Companies - a lifestyle and entertainment development firm specializing in the branding, marketing, and operation of salon/spas, nightclubs, sports leagues, and associated experiential integrations of sponsor and partner brands including but not limited to AVEDA, Belvedere Moet-Hennessy, Miller-Coors Brewing, Opt-It, and others. Marc specifically applies experiential strategies to the electronic and online spaces to effectively and affordably retain consumers across multiple profiles and brands. In his spare time, Marc volunteers for PAWS: Chicago-'s largest no-kill animal shelter, and turns to his favorite Martin guitar - aspiring to move beyond a self-described "novice grunge" level. He focuses overwhelming attention and emotion on the love of his life - an 80-lb Rottweiler named Princess Leia.

Mr. Portugal can be contacted at 312-850-8186 or marcportugal@yahoo.com

Coming up in April 2021...

Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.