Editorial Board   Guest Author

Mr. Mumford

Chris Mumford

President, HVS Executive Search, HVS Executive Search

Chris Mumford studied in England and began his professional life in Japan before entering the world of hotel recruitment. After a brief spell in New York, he returned to London in 2002 to set up the EMEA offices of HVS Executive Search and has since worked on a number of high profile senior appointments, advised on compensation packages, and consulted on significant strategic organizational needs for players in the hospitality industry. A regular speaker on industry related issues, Mr. Mumford is a frequent author of articles on executive selection, compensation trends, and general HR topics for a number of industry publications.

Mr. Mumford can be contacted at 44-20-7878-7740 or cmumford@hvs.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.