Editorial Board   Guest Author

Mr. Meadows

Gary Meadows

President, HCI Architecture, Inc.

Gary C. Meadows, AIA, President of HCI Design, Incorporated has been responsible for management of Architectural services for HCI since 1995, thus enabling HCI to offer “in-house” comprehensive design services. His employment history also includes eleven years as Architectural Design Coordinator for a major design-build firm and experience dating to 1980 in the New Orleans marketplace. Mr. Meadows is the Architect for the St. Thomas Hope VI Housing Redevelopment, the Marriott Residence Inn, the Hilton Garden Inn, the Cotton Mill Apartments, and the American Can Apartments all in New Orleans, Louisiana; the Blackstone Courtyard by Marriott in Ft. Worth, Texas; the Humble Courtyard, Residence Inn and Apartments in Houston, Texas; the Courtyard by Marriott in Omaha, Nebraska; the Renaissance Suites Hotel and the Merchandise Mart Apartments in St. Louis, Missouri and numerous other commercial and industrial facilities. Mr Meadows holds a Bachelor of Architecture, 1979, Louisiana State University and is affiliated with: American Institute of Architects
Registered in the State of Louisiana (Reg. No. 2900)
Registered in the State of Texas (Reg. No. 15680)
Registered in the State of Nebraska (Reg. No. A-2757)
Registered in the State of Missouri (Reg. No. 8008-A)
Registered in the State of Mississippi (Reg. No. 3454)
National Council of Architectural Registration (NCARB No. 34,825)
Member, Preservation Resource Center of New Orleans
Member, National Trust for Historic Preservation

Mr. Meadows can be contacted at 504.566.0204 or gmeadows@hriproperties.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.