Editorial Board   Guest Author

Mr. Shuster

Marc Stephen Shuster

Partner, Berger Singerman

Marc Stephen Shuster is a partner in the Miami office of Berger Singerman, Florida's business law firm. Mr. Shuster is a business attorney with extensive experience in commercial real estate transactions, both healthy and distressed, and corporate M&A deal work, with an emphasis on the hotel and hospitality industry. He advises both traditional hospitality conglomerates and Internet advertising sites serving the industry. He has extensive experience in serving as local counsel for international law firms on real estate issues, and in representing out-of-state funds and companies in their opportunistic acquisitions or sales of real property, as well as in working on Caribbean and other cross-border transactions, including representing clients involved in hotel, port, retail, restaurant, and marina development. Representative clients for whom Mr. Shuster has had extensive involvement include Starwood, P&M Management, and Royal Caribbean Cruise Lines. Mr. Shuster has represented Banco Inbursa in acquisitions and loans for development of resorts and hotels including the Four Seasons and the Gansevoort Hotel in Miami Beach. He has served as counsel to numerous international law firms, banks, and hedge funds in evaluating Florida issues pertaining to the acquisition and financing of hotel properties. Mr. Shuster is a former Director & Associate Counsel for Royal Caribbean Cruises. In the outside counsel role he now fulfills for the cruise line, he has represented Royal Caribbean in: a $200 million development of new cruise port in Falmouth, Jamaica. Acquiring development and long-term lease rights in St. Maarten port valued at over $50 million, and negotiating with ports of Galveston, Texas, Ketchikan, Alaska, Colon, Panama, Marseilles, France, and Cozumel, Mexico in connection with securing various preferential berthing rights He has also represented an international client in negotiating a $200 million transaction with Port Everglades County Government to deliver berthing of the world's largest passenger vessel. As a part of the transaction, Mr. Shuster negotiated the construction of a new, state-of-the-art 150,000 square foot terminal. In addition, he has served as counsel to a Florida-based emergency management/services conglomerate in negotiating for disaster relief work throughout the Caribbean. Mr. Shuster speaks and writes on novel issues affecting the hotel and hospitality space, serves on various community boards, and has been recognized with numerous awards and accolades, such as his recognition by Chambers & Partners USA (Real Estate), Super Lawyers, and the South Florida Business Journal. He was nominated by the Daily Business Review as one of three finalists for their 2013 Top Dealmakers of the Year Award. A summa cum laude graduate of The George Washington University, with a BA in Religion, Mr. Shuster earned his J.D., with honors, from the University of Florida.

Mr. Shuster can be contacted at 305-982-4080 or mshuster@bergersingerman.com

Coming up in February 2020...

Social Media: Social Listening Tools

The reach and influence of social media is staggering. Nearly 3 billion people use social media daily, posting a range of messages, selfies, images, and everything in-between. According to HubSpot, almost 4 million posts are uploaded to the major social networks every single minute! That's an astounding amount of content and it is crucial for hotels to skillfully use social media in order to effectively compete. From establishing a suitable brand identity and voice to creating content across all the major networks (Facebook, Twitter, Instagram, Pinterest, etc.), the goal is to actively engage consumers and to eventually convert them to customers. Some hotels are initiating online contests as a way to attract new customers, while others are rewarding customers with discounts who subscribe to the their email lists or follow their social media pages. Another recent strategy is to employ social media listening tools that track what people are posting online about their businesses. These tools allow hotels to monitor - or listen to - what's being said about a brand across the entire social web, and this can prove to be very valuable, unfiltered information. Social listening permits hotels to be aware of people's opinions about their business, industry or competitors, and some of these tools even listen beyond social media platforms. They also monitor publicly available information on blogs, forums, news outlets and websites. Some listening tools are more focused on gathering and analyzing data, while others offer more engagement-oriented features, which allow hotels to interact with people right from the platform. Often the information that is gleaned from these listening tools ends up being the most authentic, unbiased insights a business can get. The February Hotel Business Review will document what some hotels are doing to successfully integrate social media strategies into their operations.