Editorial Board   Guest Author

Mr. Allen

Edward Allen

Executive Chef, Foxwoods Resort Casino

Executive Chef Edward Allen joined Foxwoods Resort Casino in January of 2012, overseeing the entire culinary team, including a staff of more than 500. After honing his skills at some of the world's finest properties on the east coast, including The Walt Disney World Swan in Orlando and the Westin Resort on Hilton Head Island, Mr. Allen moved into the casino industry, working in the Mid West, Las Vegas and Colorado. Chef Eddie apprenticed and developed his passion for epicurean arts in the Pacific Northwest, infusing his love for the area and his Japanese heritage into his cooking style by uniting American and European influences with the simplistic nature of Asian cuisine.

Mr. Allen can be contacted at 800-369-9663 or eallen@foxwoods.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.