Editorial Board   Guest Author

Mr. Palleschi

Rob Palleschi

Global Head, Hilton Hotels & Resorts

Rob Palleschi has more than 25 years of hospitality experience and today leads the most recognized brand in the hospitality industry as global head, Hilton Hotels & Resorts. He oversees all aspects of Hilton Worldwide's flagship brand and leads a portfolio of more than 550 hotels and resorts across six continents. Mr. Palleschi's most recent appointment was global head, DoubleTree by Hilton where he was responsible for the strategic direction and vision of a fast-growing collection of upscale, full-service hotels and resorts. Also during his tenure with Hilton Worldwide, Mr. Palleschi served as vice president of product development and guest experience for Hilton Hotels & Resorts and vice president of brand performance for DoubleTree by Hilton. In these roles, Mr. Palleschi was one of the chief strategists for the development, implementation and enforcement of brand standards, owner relations and the quality assurance process for some of the most well-known, full-service hotels and resorts around the globe. Mr. Palleschi's experience within the hospitality industry also includes hotel operations and property management. In addition to his tenure at Hilton Worldwide, he worked for full-service hotel brands Sheraton, Hyatt, and Radisson hotels in a variety of markets from Dallas and Charlotte to Memphis and the San Francisco Bay Area. A native of Connecticut, Mr. Palleschi earned a Bachelor's Degree in Hospitality Management from Johnson & Wales University. A sports fan who is loyal to the New York Yankees and New York Giants, Palleschi is also an active advocate for animal rescues. He lives in Northern Virginia with his wife, Terri and enjoys spending time with his two daughters - Kristina and Lauren and their two dogs adopted from shelters and non-profit organizations.

Mr. Palleschi can be contacted at 888-370-0980 or rob.palleschi@hilton.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.