Editorial Board   Guest Author

Mr. Palleschi

Rob Palleschi

Global Head, Hilton Hotels & Resorts

Rob Palleschi has more than 25 years of hospitality experience and today leads the most recognized brand in the hospitality industry as global head, Hilton Hotels & Resorts. He oversees all aspects of Hilton Worldwide's flagship brand and leads a portfolio of more than 550 hotels and resorts across six continents. Mr. Palleschi's most recent appointment was global head, DoubleTree by Hilton where he was responsible for the strategic direction and vision of a fast-growing collection of upscale, full-service hotels and resorts. Also during his tenure with Hilton Worldwide, Mr. Palleschi served as vice president of product development and guest experience for Hilton Hotels & Resorts and vice president of brand performance for DoubleTree by Hilton. In these roles, Mr. Palleschi was one of the chief strategists for the development, implementation and enforcement of brand standards, owner relations and the quality assurance process for some of the most well-known, full-service hotels and resorts around the globe. Mr. Palleschi's experience within the hospitality industry also includes hotel operations and property management. In addition to his tenure at Hilton Worldwide, he worked for full-service hotel brands Sheraton, Hyatt, and Radisson hotels in a variety of markets from Dallas and Charlotte to Memphis and the San Francisco Bay Area. A native of Connecticut, Mr. Palleschi earned a Bachelor's Degree in Hospitality Management from Johnson & Wales University. A sports fan who is loyal to the New York Yankees and New York Giants, Palleschi is also an active advocate for animal rescues. He lives in Northern Virginia with his wife, Terri and enjoys spending time with his two daughters - Kristina and Lauren and their two dogs adopted from shelters and non-profit organizations.

Mr. Palleschi can be contacted at 888-370-0980 or rob.palleschi@hilton.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.