Editorial Board   Guest Author

Mr. Chacon

Raul Chacon

Western Regional Loss Control Manager, EMPLOYERS Insurance, Inc.

Raul Chacon is an expert on loss control and workplace safety. He is the Western Regional Loss Manager for EMPLOYERS, a workers' compensation insurance carrier for small businesses. During his more than 20 years at EMPLOYERS, Mr. Chacon has helped many hotel, restaurant, bar and other foodservice and hospitality small businesses take a strategic approach to risk management to improve their workplace safety programs, protect their employees' well-being and, ultimately, control their insurance-related costs. 

An accomplished insurance professional with a track record of contributions in risk management, loss control and safety training, Mr. Chacon is an expert at performing risk analysis for a variety of industries and making appropriate recommendations to reduce and prevent work-related injuries. Using his effective analytical, interpersonal, organization and communication skills, he has successfully coordinated and conducted training seminars for loss control staff, agents and policyholders. Additionally, he has overseen and implemented state regulatory requirements to ensure compliance and consistency throughout the Western region.  

Prior to joining EMPLOYERS, Mr. Chacon served for six years as a Senior Loss Control Consultant with Zenith Insurance Company. Mr. Chacon holds a BS degree in Industrial Technology from California State University-Fresno.

EMPLOYERS®, America's small business insurance specialist®, offers workers' compensation insurance and services through Employers Insurance Company of Nevada, Employers Compensation Insurance Company, Employers Preferred Insurance Company, and Employers Assurance Company. Not all insurers do business in all jurisdictions. EMPLOYERS®, America's small business insurance specialist® and EACCESS® are registered trademarks of EIG Services, Inc.

Please visit http://www.employers.com for more information.

Mr. Chacon can be contacted at +1 888-682-6671 or RChacon@employers.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.