Editorial Board   Guest Author

Mr. Chacon

Raul Chacon

Western Regional Loss Control Manager, EMPLOYERS Insurance, Inc.

Raul Chacon is an expert on loss control and workplace safety with more than 20 years of experience. As the Western Regional Loss Manager for specialty workers' compensation insurance carrier EMPLOYERS, Mr. Chacon has helped many hotels and other small businesses to take a strategic approach to risk management to improve their workplace safety and ultimately control related costs.

EMPLOYERS®, America's small business insurance specialist®, offers workers' compensation insurance and services through Employers Insurance Company of Nevada, Employers Compensation Insurance Company, Employers Preferred Insurance Company, and Employers Assurance Company. Not all insurers do business in all jurisdictions. EMPLOYERSÒ and America's small business insurance specialistÒ are registered trademarks of Employers Insurance Company of Nevada.

Mr. Chacon is an expert at performing risk analysis for a variety of industries and making appropriate recommendations to reduce and prevent work-related injuries. He has also successfully coordinated and conducted training seminars for loss control staff, agents and policyholders.

Mr. Chacon holds a BS degree in Industrial Technology from California State University-Fresno.

Mr. Chacon can be contacted at 888-682-6671 or RChacon@employers.com

Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.