Editorial Board   Guest Author

Mr. Holtzman

Richard Holtzman

Vice President & Managing Director, Montage Kapalua Bay

A seasoned hospitality executive with more than 30 years of experience, Richard “Dick” Holtzman oversees management of all operations for Montage Kapalua Bay. Mr. Holtzman joined the Montage Hotels & Resorts family following his most recent position as senior vice president of Pyramid Hotel Group, where he managed the company's resort portfolio since 2011. Prior to his role at Pyramid, he spent seven years as the President of Kukui'ula Development Company, LLC, (a joint venture of Honolulu based Alexander and Baldwin and Scottsdale based DMB Associates) a 1,000-acre luxury resort and residential community in Poipu on the South Shore of Kauai, Hawaii. Mr. Holtzman's experience also includes roles as president of Grand Bay Hotels and Resorts, which evolved from Carefree Resorts as the luxury division of Wyndham International. He also held management positions at several Westin Hotels including The Arizona Biltmore, The Plaza, The Westin Detroit, and The Westin Peachtree Plaza. Mr. Holtzman is a graduate of Cornell University's School of Hospitality Administration. He and his wife Sheila are the proud parents of three grown children. They have recently relocated from Scottsdale, AZ and are thrilled to be back to Hawaii.

Mr. Holtzman can be contacted at 808-662-6600 or dholtzman@montagehotels.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.