Editorial Board   Guest Author

Mr. Militi

Mike Militi

Division Manager, Wine Guardian

Michael Militi is the division manager for Wine Guardian, an Air Innovations company. Wine Guardian is a world leader in environmental control systems as it relates to wine cellars. From small residential cellars to commercial cellars to large wine storage facilities, Wine Guardian has the solution to meet your collection's unique requirements in temperature and humidity. Mr. Militi has 20 years of experience in heating, ventilation and air-conditioning project management, sales and applications engineering. He joined Air Innovations in 2001, and is responsible for the Wine Guardian wine cooling systems and Cleanroom Systems divisions, including the AdvancAir and HEPAir businesses. Previously, Mr. Militi worked as a sales engineer for a package testing and reliability equipment company and an industrial blower manufacturer. He began his career at Cleanroom Technology and continued developing turnkey clean-room solutions for an international client base when that company was purchased by Clestra. Mr. Militi has a bachelor's degree in mechanical engineering from the Rochester Institute of Technology.

Mr. Militi can be contacted at 315-452-7400 or mmiliti@airinnovations.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.