Five Effective Ways for Keeping Your Spa Team Motivated
By Nina Curtis Founder & President, The Nile Institute | February 13, 2010
Keeping valued team members must be a top priority for any spa business planning to succeed over the long term. Although 'money' often plays an important role in someone's decision to join or leave a company, it ranks no higher than fifth among the most important factors for why employees stay with an organization. The following 'five effective tips for keeping your spa team motivated' will enhance your ability to support your spa team with feeling that they are a part of the organization and it will encourage them to participate in the success of your business for the long term.
Keys to success...
When your team accomplishes something they have achieved something. Your recognition is appreciation for that achievement. Often managers don't give enough recognition because they don't get enough. Therefore, it doesn't come natural to do it. Take a hard look at this and ask yourself, are 'You' a giver? Recognition is free, give it out when appropriate as it can raise the bar with your team.
Another level of recognition is getting your company's Executive Team involved. Now this is a secret weapon. And like any secret weapon, timing is most critical. If this is used too often the value is diminished. And if it is used only for special occasions and rare achievements the value is escalated. Recognition coming from the 'Executive' level has a very positive impact on your people as it lets them know that they are being watched and attention is being given. This kind of recognition makes us all stand a bit taller. Memos and voice mails coming from the 'Executive' level stand out. This also allows you as the manger to ensure that upper management is kept abreast of the achievements your team is making for the overall success of the business... To add yet another level of stimulation, have an executive either personally call to congratulate someone (or a group) or even show up in person to shake hands and express his or her appreciation.
Applause, applause and more applause is also a form of recognition, but a very specific form. Physically applaud your people by giving them a round of applause for specific achievements. Where? When? The answer is wherever and whenever. At meetings or company-sponsored social gatherings, a luncheon, or in the office. At the end of a shift, before a shift, and whenever possible in the middle of a shift, get their attention...right on the spot...