Hotel Spa: The Pros & Cons of Sub-Contracting Spa Operations
By Leslie Glover Owner & CEO, Aspen Spa Management | May 13, 2012
To subcontract or to manage hotel spa operations in-house is a question that most hoteliers will ask themselves. Knowledgeable hoteliers realize that in order to be competitive their hotel must have a spa and offer spa services, but unfortunately many often look for the easy way out. For the most part, hoteliers do not fully understand spas or their management which in many cases leads to their choosing to subcontract. There are primarily two types of subcontracting for spas today. Both types will be identified and the positives and negatives outlined.
Complete outsourcing is attractive as there is very little that the hotel owner or operator need do. Owners and operators can just sit back and collect rent. That is the upside of the solution, but could there be a downside?
Hoteliers for the most part do not know spas well enough to identify what would be an ideal match for their hotel.
There are few experienced hotel Spa Management companies in existence.
Spa services in a hotel are viewed by the clients as an intricate part of the hotel and will not understand a different style of customer service and in worse case scenarios will blame the hotel if anything goes wrong in the spa.
Well designed and professionally managed spas gross profit over sales is better than any other hotel service, second only to room sales.