Innovations in Hotel Room Service
By Emily Williams-Knight President, Kendall College | August 18, 2013
Could 2013 be the farewell year to hotel room service?
There's something to be said about the room service experience. Business travelers arrive late after a delayed flight and bag of airplane peanuts to their plush room at 2 a.m. desperate for a meal. Families enjoy an exhausting 12-hour day at the local amusement park and are too tired to make the trek to the local restaurant. Whatever the reason, travelers have known since 1930 when the Waldorf Astoria in New York first introduced room service that this was something they could come to expect of their hotel.
There's a tiny thrill that hotel guests receive when they place their room service order. That calming feeling, knowing that you can put your pajamas on or grab that soft robe off the back of the bathroom door as you wait for your food. And as it arrives, the excitement of the food as it is revealed – silver tray lifted and all. Who doesn't love those mini ketchup bottles that come side-by-side with our burger and order of late night French fries? The service and presentation are certainly decadent, but a hotel standard nonetheless.
So when the 2,000 room New York Hilton announced that it would be doing away with room service later this year in favor of a grab-n-go option, hotel guests were upset and hoteliers wondered if the Hilton was on to something.
A Service of the Past?
Could it be that room service is a dwindling amenity that was once cherished by generations past, but now just another hotel perk?